Animal Management Lecturer - Sparsholt College
(2020-10 - 2024-11)
- Created and delivered informative and engaging sessions using up to date research and real-life applications
- Organised and managed two tutorial groups
- Presented in front of students from various backgrounds, ages, and ability levels
- Delivered, marked and carried out relevant feedback on formative and summative assessments in a timely and reliable manner
- Attended weekly meetings to discuss issues, successes and new ideas
Animal Management Lecturer NQT - Plumpton College
(2019-06 - 2020-10)
- Created and delivered informative and engaging sessions using up to date research and real-life applications
- Led practical sessions as well as formal classroom sessions
- Used organisation skills to deliver effectively across a range of levels and subjects
Trainee Secondary School Teacher (PGCE Science with a specialty in Biology)
(2018-05 - 2019-05)
- Planned and prepared stimulating lessons to a range of year groups using up to date research
- Liaised with technicians and arranged activities for practical's
- Attended meetings for the department, CPD training and pastoral care
- Led a tutor form and created lessons to introduce numeracy and literacy skills
- Delivered, marked and carried out relevant feedback on formative and summative assessments in a timely and reliable manner
Education Ranger - Twycross Zoo
(2016-12 - 2017-04)
- Delivered high-quality, positive and engaging talks on various species, concentrating on the role of the zoo in conservation and projects world-wide. Adjusting the presentations to specific audience needs
- Supervised and engaged with a variety of guests
- Initiated and delivered special events highlighting different species at the zoo
Pre-Operations Assistant - Castleoak - Cardiff
(2016-09 - 2016-12)
- Scanned, printed and bound reports, specifications and documents for the pre-construction team
- Prepared 'directories' for ongoing projects
- Maintained accurate and up-to-date registers throughout the business
- Created and carried out utility enquiries
Street works scheduler and advisor - Amey - Nelson
(2015-12 - 2016-09)
- Planned works and communicated with teams all over South East Wales on high pressured jobs and various locations including urgent and emergency works
- Updated and managed systems with information and data to make sure the section runs smoothly
- Organised spreadsheets in a timely manner
- Scheduled meetings between supervisors and council members
- Liaised with different departments in the company in order to maintain efficiency
Christmas Retail Assistant - Boots - Cardiff
(2014-10 - 2014-12)
- Customer facing role, responsible for all aspects of customer care and product sales
- Provided excellent customer service and continuously developed my product knowledge to better serve customer needs
- Understood and demonstrated customer care and high levels of customer service both on the sales floor and at till points
- Replenished stock and maintained high standards of merchandising and housekeeping
- Displayed good listening skills, identifying customer needs and responding to them quickly
Customer Service Assistant - British Gas - Cardiff
(2013-11 - 2014-01)
- Managed inbound and outbound calls, dealing with complex customer queries in a polite and timely manner using different database systems
- Arranged appointments for customers which included liaising with different departments in order to carry out a high standard of customer service
- Built a good rapport with the customer whilst making sure a professional attitude was kept at all times
Data Entry Clerk and Admin Support - GMAC - Nantgarw Industrial Estate
(2013-08 - 2013-10)
- Responsible for conducting daily audit on retail finance contracts, identifying errors that may have occurred during processing and archiving
- Ensured all contracts were discounted and purchased in accordance with agreed SLA
- Ensured all contract details were entered in a timely manner while maintaining the highest standards of accuracy
- Organised customer's deals and sorted files for storage
- Ensured the correct marketing and support plans are used when processing contracts
- Checked and verified customer details on executed contracts, liaising with customers using strong communication skills
- Developed detailed knowledge of administrative processes, word processing packages and ability to use Microsoft Excel
Cafe Assistant - Greens & Co - Perth
(2012-03 - 2012-07)
- Maintained high customer service standards at all times
- Operated cash register and credit card machine in guest payment processing
- Informed guests of daily specials and food ingredients as requested
- Maintained a clean and neat workspace at all times
Bartender / Waitress - Brisbane City Hotel - Brisbane
(2011-11 - 2012-01)
- Provided service for large groups of customers in a busy working environment
Receptionist - The Brisbane City Backpackers - Brisbane
(2011-07 - 2011-11)
- Delivered a high standard of customer service when answering calls to people from all backgrounds, greeting guests as they arrived and helping to make their stay as comfortable as necessary
Customer Sales Advisor - The Funding Corporation - Chester, England
(2010-08 - 2011-02)
- Cliental satisfaction was a prime focus of my job as I was first point of contact with customers
- Carried out a profession and reassuring attitude towards clients at all times and furthered my experience in a fast paced environment whilst using different database systems
- Daily use of administration skills when answering the telephone and liaising with other sections of the company
Bartender - Chester Students Union - Chester, England
(2008-10 - 2009-10)
- Checking and replenishing stock items
- Delivering an excellent and efficient service whilst coping under the pressure of working in a busy setting
Bartender and Waitress - Terra Nova - Cardiff, Wales
(2008-07 - 2008-09)
- Maintained a professional and courteous manner in a busy pressured setting
- Provided a variety of services including both business and social catering
Internship - The Centre for Animal Rehabilitation and Education - South Africa
(2015-08 - 2015-10)
- Responsible for the daily care of all Chacma Baboons at the centre
- Completing data collection on a new baboon integration programme. This requires detailed daily observations and the subsequent cataloguing of these behaviours into Excel to enable further analysis as part of a longer term research project
Internship - Born Free Primate Sanctuary - Texas
(2015-03 - 2015-06)
- Responsible for the daily care of all primates at the centre
- Observed primates and recorded data on any ill health or injury
Internship - The Centre for Animal Rehabilitation and Education (C.A.R.E) - South Africa
(2014-01 - 2014-09)
- Managed the enrichment schedule to ensure efficient use of volunteer time and effective use of limited materials available
- Designed and delivered several presentations on the purpose and importance of enrichment for captive housed primates
- Acted as a senior volunteer at the centre, training new volunteers of a diverse age range and experience in all aspects of baboon husbandry and improving existing husbandry protocols
Education Volunteer - Blue Cross
(2017-06 - 2017-12)
- Visited schools and various organizations explaining the importance of dog safety, pet care and the work of the Blue Cross
- Delivered interactive and interesting talks for children 5-16yrs, amending the presentations to suit the different age ranges
Education Ranger Volunteer - Wild Place Project
(2016-06 - 2016-10)
- Carried out interactive presentations, educational sessions and activities for all age ranges and answered any queries
- Conversed with the public in animal walkthroughs and throughout the sanctuary making sure to keep the animals and the public's safety as a priority
- Assisted with children's outdoor parties and educated the group on the importance of conservation
- Handled and carried out animal husbandry with a selection of invertebrates
- Took part in popular events involving the sanctuary
- Carried out discussions concerning animal bio-facts and confiscated animal materials, displaying their origins and the reasons the sanctuary has them in its care
Internship - Centre for Animal Rehabilitation and Education (CARE)
(2015-08 - 2015-11)
As an extension of previous role of enrichment coordinator, developed and delivered a guide to enrichment; detailing methods, materials required, how to be delivered and the purpose of different types of enrichment, in order to ensure the enrichment programme is maintained effectively for the future. In addition to the responsibilities listed from previous placement at CARE, was responsible for completing data collection on a new baboon integration programme. This required detailed daily observation of interactions between infant baboons and their surrogate mothers, and the subsequent cataloguing of these behaviours to enable further analysis as part of a longer term research project.
