Rebecca Doyle

A reliable, organised and enthusiastic professional with experience in administration, reception, customer service and running a small business. Confident communicating with people at all levels, handling enquiries, maintaining accurate records and managing competing priorities. Approachable, professional and detail-oriented, with the ability to work independently or as part of a team.

Now seeking a part-time role in retail, reception or administration where I can apply my skills and experience while continuing to learn and develop.

Self-Employed Business Owner - Crystalise Boutique

(2011-05)

• Design, customise and personalize canvases, prints, phone casesand other products using Photoshop, Canva and Cricut Design Space.
• Create personalised products using sublimation printing and heat-press equipment.
• Promote products through social media platforms, including Facebook, Instagram and TikTok.
• Manage the business website, order stock and oversee order processing, packaging and deliveries.
• Handle customer enquiries via email, telephone, social media and face-to-face, providing excellent customer service.

Youth Support Worker - P3 Charity - Hillingdon

(2017-03 - 2018-09)

• Provided practical, emotional and general support to vulnerable young people in supported accommodation.
• Maintained accurate records, completed risk assessments and communicated important information to colleagues during handovers.
• Liaised with social services, police and other professionals, helping to coordinate appointments and support plans.
• Assisted clients with budgeting, benefits, independent living skills and access to education and employment.
• Worked independently, responding calmly and professionally to challenging situations.

Support Worker - Care Management Group - Hayes

(2016-10 - 2017-02)

• Supported adults with mental health conditions and learning disabilities to develop independence and life skills.
• Maintained accurate daily records, care plans and risk assessments.
• Assisted with appointments, personal care and community activities while promoting dignity, safety and wellbeing.
• Worked collaboratively with colleagues, following policies and safeguarding procedures.

Administrator - Schneider - Harrow

(2009-10 - 2010-06)

• Provided general administrative support to management within a construction business.
• Handled customer enquiries by telephone and email.
• Undertook filing, photocopying, printing and other office duties.
• Travelled to different office locations when required.

Administrator - Entertainment UK - Hayes

(2008-09 - 2009-09)

• Updated product information, maintained databases and completed accurate data entry.
• Responded to customer and supplier enquiries professionally and efficiently.
• Prepared correspondence and emails and liaised with internal and external contacts.
• Used Microsoft Office, Lotus Notes and in-house systems, including AS400 and ELVIS.

Receptionist & Administrator - Temporary Assignments

(2007-12 - 2008-09)

Assignments included Brunel University, Harlington High School, Blockbuster Head Office and Uxbridge Civic Centre.

• Acted as the first point of contact, welcoming visitors and handling telephone enquiries.
• Operated switchboards, directed calls and dealt with enquiries professionally.
• Provided general administrative support, including filing, mail handling, photocopying and document preparation.
• Assisted colleagues with daily office tasks while managing priorities in busy environments.

Child sexual exploitation, Health and Safety manual handling, Safeguarding children, professional boundaries, synthetic cannabinoids, first aid, customer servic (2018)

Level 2 Certificate - Understanding Children and Young People’s mental health (2018)

Secretarial Admin Level 2 - Uxbridge College (2005)

Project 2041 Customer Service, Hayes, Middlesex (2005)

Health and Safety, Fire Safety, Basic Security - Heathrow Airport (2004)

ECDL - Navigator YPA Centre, Hayes (2004)

Educated to GCSE level - Barnhill Community High (1999 - 2004)