Rebecca Hampton

Credit Risk Analyst with over 10 years' experience across credit control, credit risk assessment, financial analysis, cash collection and business administration. Skilled in reviewing customer creditworthiness, setting and managing high-value credit limits, analysing financial statements, and presenting risk insights to senior stakeholders. CICM Level 5 qualified, with a strong record of reducing high-value aged debt, improving ledger performance and leading process improvement initiatives.

Now seeking a part-time role (ideally remote or hybrid) within finance, administration or operational support. Available to start immediately.

Credit Risk Analyst - Saint Gobain Ltd

(2024-10 - 2026-04)

• Conducted annual customer credit limit reviews, assessing payment history, trade performance and financial accounts for limits ranging from £1,000 to £500m+.
• Analysed customer financial statements to recommend credit limit increases/decreases and presented proposals to Finance Directors.
• Monitored daily Experian alerts and initiated actions such as blocking accounts with CCJs, overdue balances or significant deterioration in financial standing.
• Presented key risk insights to senior stakeholders in monthly debt meetings.
• Managed escalations to third-party debt collectors and oversaw legal processes where required.
• Owned the new customer onboarding process, ensuring compliance and approving credit limits in line with risk ratings.
• Monitored construction industry trends and attended sector seminars to stay ahead of emerging risks.
• Reviewed and released held orders in line with SLA requirements.
• Played a key role in the integration of the GetPaid cash collection system.
• Led team projects in support of the department's CICMQ Distinction accreditation.
• Conducted interviews and assessments for new team members.
• Achieved CICM Level 5 in Credit & Collections during this role.

Credit Controller - Saint Gobain Ltd

(2020-02 - 2024-10)

• Managed commercial ledgers ranging from £400k to £200m+ per month, ensuring timely cash allocation and accurate ledger maintenance. Organised own workload with specific focus on the collection of debts according to size and age.
• Worked towards KPIs and monthly debt targets e.g. I reduced month-end debt from 15% to 3% within one year on a key business unit.
• Chased outstanding invoices via phone and email to ensure cash collection targets were consistently met.
• Identified and resolved customer queries promptly to minimise payment delays.
• Prepared statements and reconciliations of accounts to assist customers to make payment.
• Hosted monthly meetings with key stakeholders, presenting debtor performance and producing action-driven minutes.
• Communicated effectively with internal & external stakeholders, always delivering a high level of customer service.
• Ensured compliance with month-end reporting calendars and produced reporting for SSC and local entities.
• Supported internal and external audits by fulfilling information requests.
• Contributed to continuous improvement initiatives to enhance departmental efficiency.
• Achieved CICM Level 3 in Credit Management during this role

Credit Controller - Flogas Britain Ltd

(2017-02 - 2019-12)

• Managed a ledger of 10,000 commercial and domestic customers, collecting overdue debt and negotiating payment plans.
• Made difficult decisions such as disconnecting gas supply due to excessive debt.
• Made high-volume outgoing/incoming calls (50+ outbound daily).
• Resolved customer billing and invoice queries to enable timely payments.
• Provided excellent customer service to build positive working relationships, both internally and externally.
• Ensured monthly cash collection targets were met consistently.
• Handled daily admin tasks including issuing invoices, statements and accurately maintaining records.

Travelling

(2016-01 - 2017-01)

I took a career break to travel Australia, New Zealand & Asia.

Admin Assistant - Help at Home Ltd

(2013-07 - 2015-11)

• Led the recruitment process, including placing job ads, conducting interviews, obtaining references and preparing compliant employee files.
• Created client care plans and supported rota planning during staff absence.
• Managed office stock, PPE and uniform ordering.
• Provided support to the manager and office team, including resolving simple IT issues.
• Handled general office administration including phones, post, scanning, data input, photocopying and file management.
• Produced weekly newsletters and organised meeting minutes.
• Achieved NVQ Level 3 in Business Administration during this role.

Ratcliffe College (2005 - 2011)

Melton Vale Post 16 Centre (2011 - 2013)