Rebecca Hicks

I am a passionate and enthusiastic individual who is dedicated to learning new skills and developing my experience. I have an honest, caring, and approachable personality, and I work well both independently and as part of a team. I am a quick learner who can adapt to new situations and remain calm under pressure.

Through my Animal Management Level 3 studies at Coleg Ceredigion, I have gained a strong understanding of the importance of cleanliness, hygiene, organisation, and following health and safety procedures. My course has also helped me develop excellent time management, problem-solving, and communication skills. I am reliable, hardworking, and always willing to take on new challenges.

I am currently seeking a part-time position alongside my studies where I can contribute positively to a team, gain valuable work experience, and continue to develop my skills.

General Sales Assistant at Matalan (2024-03 – 2024-06)

• Delivered excellent customer service by assisting with queries and providing a helpful shopping experience
• Ensured high standards of department recovery and accurate size ordering of clothing
• Conducted price checks and prepared displays
• Supported customers at assisted checkouts to ensure smooth transactions
• Took part in the team discussions, meetings and training sessions
• Supported daily store operations to improve performance

Apprentice Team Manager at Matalan (2024-01 – 2024-03)

• Took part in the team discussions, meetings and training sessions
• Supported daily store operations to improve performance
• Shadowed senior staff to observe best practices and develop management skills
• Engaged in on-the-job training to enhance leadership and operational skills

Floor Supervisor at B&M (2022-04 – 2023-06)

• Managed daily operations, including rotas and occasional payroll duties
• Learned merchandising, store opening and closing procedures
• Oversaw night shifts and supervised staff
• Handled warehouse responsibilities, including booking in and checking deliveries
• Ensured recovery and replenishment of the store

General Sales Assistant at B&M (2021-06 – 2022-04)

• Assisted customers courteously and efficiently
• Worked as part of a team to maintain a tidy and organised store
• Replenish stock and supported store recovery

Level 3 in Animal Management – Coleg Ceredigion

BTEC Level 3 Extended Diploma in Performing Arts – Coleg Ceredigion

Health and Social Care – Coleg Ceredigion

GCSEs – Penglais Comprehensive School