Rebecca Hodgson

Friendly, professional and well presented with a passion for delivering excellent customer service through effective and confident communication. Dedicated to obtaining outstanding results. Ability to adapt to environment. Comprehensive experience in reception, retail and customer service encompassing a wide skill set including administration, digitally confident, organizational skills, time management, attention to detail and training.

Receptionist - Premier Inn - Portsmouth

(2018-08)

• Upholding and exceeding the standards of the business throughout the duration of a client's stay.
• Customer centered inter-departmental supervision, allowing for the efficient day-to-day running of the hotel.
• Ability to manage multiple internal systems for administration and customer service.
• Effectively overcoming various obstacles or situations in a professional manner.
• Training and development of new and existing employees.
• Maintain and ensure adherence to health and safety regulations through weekly checks
• Lead of charity organisation and fundraising for company partnered charity.
• Brand ambassador, creating memorable moments for guests.

TEAM Leader - Sainsbury's - Waterlooville

(2000-08 - 2018-06)

• Working alongside store management teams to deliver targeted and profitable results, KPI's, through operational processes.
• Maintain and ensure adherence to standards including departmental and store health and safety checks.
• Departmental labour planning and administration.
• Departmental trade and merchandise planning
• Lead departments through day-to-day operations.
• Recruitment and effective training and development of new and existing colleagues.

floor manager - Next Retail Ltd - Chichester

(1993-10 - 1999-11)

• Working alongside the store manager to maintain and exceed store results.
• Achievement of weekly and monthly KPI's.
• Interpreted sales data in order to optimize floor space and sales.
• Able to effectively train colleagues to ensure correct and accurate customer service.
• Provide excellent customer service to all customers and enhance experience through feedback and performance reviews.