Medical Secretary - James Street Group Practice - Workington
(2023-10)
- Organising the daily patient list and drawing the relevant files
- Ordering office supplies and overseeing the maintenance of office equipment
- Organising meetings and taking minutes
- Responding to queries from patients
- Maintaining accurate and up-to-date patient records
- Sending samples for medical testing, recording the results and updating patients
- Typing letters, clinical reports and transcriptions and updating databases and spreadsheets
- Maintaining total confidentiality of personal and financial data
- Generating NHS and private referrals and associated admin. This will be from both dictation and written requests from clinicians.
- Read coding incoming hospital correspondence
- Dealing with enquiries from patients and other medical professionals
Senior Receptionist - James Street Group Practice - Workington, Cumbria
(2023-03 - 2023-10)
- Trained new staff in care navigation and customer service standards
- Protected patient rights through continued discretion and confidentiality
- Updated patient records for continued compliance with policies
- Managed digital and manual filing systems
- Maintained timely check-in services, noting patient arrivals for efficient appointment running
- Organised and assessed urgency of home visit requests
- Welcomed patients with kindness to enhance checking in processes
- Responded calmly and compassionately in emergency situations
- Offered advice on additional services to best meet patient needs
- Scheduled patient appointments using emis booking system
- Completed start and end of day procedures for busy GP practice
- Collected and provided patient information to relevant medical professionals
- Communicated results to patients following instructions from medical professionals
- Monitored stock and ordered stationery and medical supplies
- Kept reception and waiting areas neat and clean to make patients feel welcome and comfortable
- Scheduled and booked conference room for staff and doctor meetings
Receptionist in GP Surgery - James Street Group Practice - Workington
(2021-07 - 2023-03)
- Protected patient rights through continued discretion and confidentiality
- Updated patient records for continued compliance with policies
- Managed digital and manual filing systems
- Maintained timely check-in services, noting patient arrivals for efficient appointment running
- Organised and assessed urgency of home visit requests
- Welcomed patients with kindness to enhance checking in processes
- Responded calmly and compassionately in emergency situations
- Offered advice on additional services to best meet patient needs
- Scheduled patient appointments using emis booking system
- Completed start and end of day procedures for busy GP practice
- Collected and provided patient information to relevant medical professionals
- Communicated results to patients following instructions from medical professionals
- Monitored stock and ordered stationery and medical supplies
- Kept reception and waiting areas neat and clean to make patients feel welcome and comfortable
Midday Supervisor - St Patrick's Catholic Primary School - Workington
(2019-10 - 2021-07)
- Encouraged good table manners, positive pupil interaction and outdoor play
- Clearly communicated schedule and activity changes with students and school staff
- Owned timely set-up and clean-up of designated areas
- Strictly followed safeguarding procedures and handled confidential information with discretion
- Worked with team to keep lunchtime schedule on track
- Resolved disputes by mediating discussions between pupils
- Directed clean-up of play areas at end of lunch and break times
- Administered first aid for minor injuries, reporting accidents and near-misses appropriately
- Supervised playtimes of up to 30 children across outdoor playground
Sales Assistant - Bodycare - Workington
(2017-02 - 2017-11)
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs
- Maintained impeccably high standards store presentation and hygiene through cleaning
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts
- Worked energetically to maintain efficient operations during peak trading hours
- Operated tills with accuracy and processed cash and card transactions
Housekeeping Cleaner - Center Parcs - Penrith
(2016-07 - 2017-01)
- Hoovered and steamed carpets, curtains and upholstered furniture
- Swept, mopped, waxed and polished floors, delivering pristine finish
- Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests
- Serviced bathrooms with fresh supplies and regular cleaning
- Maintained clean, safe environments for guests and staff, strictly following infection control policies
Sales Assistant - Peacocks - Workington
(2015-06 - 2016-07)
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs
- Maintained impeccably high standards store presentation and hygiene through cleaning
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts
- Worked energetically to maintain efficient operations during peak trading hours
- Operated tills with accuracy and processed cash and card transactions
Sales Assistant - Asda - Workington
(2012-07 - 2013-11)
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs
- Maintained impeccably high standards store presentation and hygiene through cleaning
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts
- Worked energetically to maintain efficient operations during peak trading hours
- Operated tills with accuracy and processed cash and card transactions
