Rebecca Jade

Results-driven Sales Assistant with 8+ years across fast-paced retail environments. Proven ability to deliver exceptional customer service, manage cash operations, and maintain high store standards. Recognised as Colleague of the Month and trusted with key-holder responsibilities.

Sales Assistant - British Heart Foundation - Bradford

(2024-11)

• Trusted as key holder, managing opening/closing procedures and end-of-shift till balancing for a charity retail store
• Delivered exceptional customer service on the shop floor and tills, processing payments, council vouchers, and booking collections
• Maintained store presentation and function-tested electrical items, ensuring quality standards for resale

Shop Assistant/Packer/Picker - Stef's Pet Pantry - Bingley

(2024-03 - 2024-08)

• Advised customers on pet health and nutrition, building trust and driving repeat business in a specialist retail environment
• Picked and packed online orders accurately while restocking freezers, shelves, and reorganising merchandise displays
• Weighed dogs and calculated personalised daily feeding plans, demonstrating strong product knowledge and customer care

Sales Associate - HomeSense - Guiseley

(2023-09 - 2024-01)

• Processed returns, exchanges, reductions, and re-ticketing while maintaining accurate stock and merchandising standards
• Handled cash transactions and warehouse processing, ensuring smooth stock flow onto the sales floor
• Resolved customer enquiries efficiently, contributing to a positive in-store experience

Helpdesk Advisor - ACS Group - Baildon

(2023-01 - 2023-02)

• Managed helpdesk tickets via phone and email, delivering timely technical support and minimising customer response times

Sales Assistant - Dunelm - Keighley

(2021-09 - 2023-01)

• Delivered till operations, stock replenishment, and customer service across a busy homewares retail store for 16 months

Customer Service Assistant - B&M - Shipley

(2016-06 - 2021-09)

• Provided frontline customer service, handled cash, managed returns, and maintained store standards across a 5-year tenure

Food Runner - Pizza Express - Ilkley

(2016-03 - 2016-05)

• Supported front-of-house operations, ensuring accurate food delivery, table satisfaction, and hygiene compliance

Assistant - Mario's Hair Salon - Bradford

(2012-05 - 2012-06)

• Assisted with customer-facing duties, cash handling, and maintaining a safe and organised salon environment

Animal Care Level 3 - Animal Care - Oxbridge Home Learning (2022-10 - 2023-10)

Customer Service & CRM Diploma Level 2&3 - Customer Service - Reed Learning (2023-05 - 2023-05)

Animal Behaviour Level 3 - Animal Behaviour - Open Study College (2021-10 - 2022-04)

NOCN Level 1 - Skills for employment, training and personal development - Bradford College (2016-05 - 2016-06)

BTEC Extended Diploma - TV and Film Production - Leeds City College (2013-09 - 2015-06)

GCSE - Multiple subjects - Hanson Academy (2008-09 - 2013-06)