Rebecca Kay

A confident and outgoing professional with a strong background in administration, customer service, and hospitality. Known for a friendly and approachable demeanour, I excel in fast-paced environments and have experience supporting both front-of-house and office operations. Skilled in creating positive interactions, managing multiple priorities, and maintaining high standards of professionalism, I am committed to delivering exceptional service that enhances organisational efficiency.

Office Administrator at Chaigeley Education Foundation (2026-03 – Present)

• Maintain accurate records, databases and documentation, while handling correspondence, reports and general office administration using Arbor
• Coordinate with staff, external contacts and service providers to support the smooth running of the organisation
• Handle confidential information professionally and maintain high standards of accuracy, organisation and attention to detail

Fleet Administrator at Stobart (2025-11 – 2026-03)

• Manage fleet administration including vehicle records, compliance documentation and scheduling
• Coordinate with drivers, depots and external agencies to ensure safe and efficient fleet operations
• Maintain accurate data logs, process reports, and support the wider logistics team with day-to-day administrative tasks

Reception & Facilities Coordinator (Maternity Cover) at Ryan Group (2025-05 – 2025-11)

• Provide front of house reception, visitor checks and answering the switch board
• Coordinate facilities operations including maintenance, contractor liaison, and health and safety checks
• Deliver administrative support across departments and adapt to new systems quickly

Finance Assistant at The Park Royal Hotel (2023-10 – 2025-03)

• Reconciled credit cards, prepared daily banking, and produced revenue reports
• Processed invoices, tracked expenses, and managed credit control
• Maintained spreadsheets and conducted daily audits to ensure financial compliance

Receptionist at The Park Royal Hotel (2020-01 – 2023-10)

• Preformed check in and check out using Protel and managed guest payments using Planet credit card system
• Managed multi-line phones and maintained accurate records of guest bookings and requests
• Supported administrative tasks including filing and document preparation for group check ins

Reception Manager at Hallmark Hotel (2019-07 – 2020-01)

• Oversaw daily reception operations and ensured smooth check in and check out processes
• Managed and trained reception staff to maintain high service standards
• Handled escalated guest complaints and maintained booking records

Reception Supervisor at The Park Royal Hotel (2018-10 – 2019-06)

• Supervised reception team and trained new staff
• Ensured accurate check in and check out procedures
• Managed guest queries, bookings and cancellations

Reception Team Leader at Hallmark Hotel (2017-05 – 2018-09)

• Led reception team to deliver excellent service
• Coordinated schedules and resolved operational issues
• Assisted with bookings and guest check-ins/check-outs

Receptionist/Host at Village Hotel Club (2014-03 – 2017-05)

• Provided guest assistance and managed check-ins/check-outs
• Handled reservations and enquiries efficiently
• Supported administrative tasks including calls, data entry, and filing

Top-up Degree in Hospitality & Travel Management – Bradford College (2012 – 2013)

Foundation Degree in Hospitality & Travel Management – Bradford College (2009 – 2011)

BTEC National in Travel & Tourism – Wilberforce Sixth Form College (2006 – 2009)

GCSEs in General Education – Andrew Marvell Business & Enterprise College (2001 – 2006)