Rebecca Lea Dawson

Motivated and hard-working student currently studying Level 3 Aviation Operations. I have hands-on experience in customer service through roles in hospitality and work experience at Newcastle International Airport. I am passionate about the aviation industry, confident when working with people, and always looking to learn and grow professionally.

Passenger services - Newcastle International Airport - Newcastle upon Tyne

(2026-05)

Sales assistant - New Look - Ashington

(2025-10 - 2026-04)

Giving out great customer service towards all customers.

• Promoting products and the new look app and upselling everything we sell.
• Stocking up the shop to ensure it is visually appealing.

Work Experience – Ambassador - Newcastle International Airport - Newcastle upon Tyne

Supporting aviation operations and gaining insight into airport procedures.

• Observing cabin crew duties, check-in, security processes, and customer service.
• Passenger assistance offers help to passengers with special needs, disabilities or mobility challenges.
• Maintain a professional and appropriate attitude while addressing passengers enquires and concerns.
• Working in security is a very important job as you are making sure that no restricted items go through to keep yourself, passengers and staff safe.
• Airside pass
• DBS checked

Waitress - The Endeavour Restaurant - Newbiggin-by-the-Sea

(2022-08 - 2026-02)

Delivering high-quality service in a busy, customer-focused environment.

• Managing orders, handling payments, and resolving customer enquiries.
• Working as part of a close-knit team to ensure smooth daily operations.
• Worked both front and back of house as it was a small restaurant you needed to do all jobs.

Work Experience – Bistro - Newcastle College - Newcastle upon Tyne

(2025-04 - 2025-04)

• Assisted in front-of-house duties including serving and greeting customers.
• Supported the kitchen team with preparation and cleaning.

Level 2 Certificate - Aviation - Newcastle College

Level 3 Certificate - Aviation and Cabin Crew - Newcastle College

Level 3 Diploma - Aviation Operations - Newcastle College

GCSE - Multiple subjects - Dukes Secondary School (2018 - 2023)