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I am a dedicated graduate with a BSc Honours in Forensic Science from the University of the West of Scotland. My academic background has equipped me with strong analytical and investigative skills, which I am eager to apply in a professional setting.
Currently, I am working as a Sales Assistant at Screwfix, where I have honed my customer service abilities and developed a solid understanding of sales processes. I am known for my attention to detail, problem-solving skills, and ability to work effectively under pressure.
I am actively seeking opportunities to leverage my analytical chemistry expertise in a role that challenges me to grow and make meaningful contributions to the field.
June 2019- Present In my role within the retail sector, I consistently demonstrated excellence in a dynamic environment, fulfilling a variety of responsibilities and achieving notable successes:
Provided exceptional customer service by actively engaging with customers, addressing inquiries, and offering personalized assistance to enhance their shopping experience.
To which I won a customer service award.
Used comprehensive product knowledge to make informed recommendations, upsell products, and effectively meet customer needs, resulting in increased sales and customer satisfaction.
Collaborated effectively with team members to achieve sales targets, resolve customer issues, and maintain store standards, fostering a positive and cohesive work environment.
Demonstrated flexibility and adaptability by supporting colleagues in diverse tasks,
contributing to overall team success and customer satisfaction.
Demonstrated leadership and mentorship abilities by training new staff members on company policies, procedures, and customer service standards.
Provided hands-on guidance and support to ensure new team members were equipped with the necessary skills and knowledge to succeed in their roles.
Received positive feedback from management and peers for effectively onboarding new staff and fostering a collaborative and productive team environment.
Forensic Science BSc (Hons), University of the West of Scotland
Degree Classification: Secondary Upper Undergraduate with Honours.
The Molecular Modelling of cis, and trans thermal isomerisation in azo triazole systems.
Throughout my time at UWS, I developed proficiency in a wide range of analytical techniques including High-Performance Liquid Chromatography (HPLC), Gas
Chromatography (GC), Mass Spectrometry (MS), Flame Atomic Absorption
Spectroscopy (AAS), and Headspace GC.
Kept GLP for the four years I was at UWS, and have had consistent training and experience in Health and safety procedures within a laboratory environment.
Applied molecular modelling techniques to analyse and predict chemical structures,
aiding in forensic investigations and research projects.
Utilised advanced data analysis skills, including Excel proficiency, to process and interpret analytical data, enhancing accuracy and efficiency in laboratory workflows.
