Well presented professional with many years' work experience
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I am a well presented professional with many years' work experience. I possess a high level of communication skill in person, writing and on the telephone and am friendly and approachable. I have experience of Microsoft, Google, web update and finance packages and am adaptable to learning new systems.
Along with an empathetic disposition, a good sense of humour, positive energy and a keen attitude towards learning and development, I bring a flexible attitude, the ability to manage workloads and work unsupervised, though I am keen to work as part of a team.
Study: Hypnotherapy and Basic Counselling Skills - Kings Trust
(2025-06 - 2026-07)
Diploma in Hypnotherapy and Basic Counselling Skills
(2024-12 - 2025-06)
Used the time to travel, improve my fitness, take classes in art and tai chi, spend time with family and friends and rethink my future.
Store Colleague - Pets at Home
(2024-09 - 2024-11)
I left due to health and safety issues in the store.
Hall Host - Citrus Arts Ltd
(2023-09 - 2024-03)
I have an up to date DBS certificate. The job required a flexible, hands-on approach, and the ability to engage with members of the public, and support colleagues with events and record keeping. I left (on good terms) because there was not enough work for me.
Business Support Officer - Citizens Advice Cymru
(2015 - 2023)
Flexibility was a key part of this job, as I started out providing administrative support to 4 teams with a wide variety of demands and was called upon to assist other directorates as needed. I also was required to learn how to use Google Suite (previously I used Microsoft) and in-house finance, requisitioning, travel and website software. In order to help communication between teams I initiated weekly chats between staff who wanted to participate, and during lockdown I was concerned for my colleagues' morale so I put together Weekly Wellbeing emails and online chats.
In my last few months I worked for the new Wales Director helping him settle in to Citizens Advice Cymru and organising his diary, expenses and travel. Sadly, the team I had been part of had left, and my role had changed to that of P.A. I left to pursue what I thought would be an opportunity to do more varied work as part of a team.
Reception / Administrator (Casual) - Llandaff Chiropractic Clinic
(2013 - 2015)
Medicine Counter Assistant/Web - Washington Pharmacy, Penarth
(2012 - 2013)
Washington Pharmacy not only dispensed prescriptions but had holistic practitioners and a large shop which stocked a wide variety of products. I used the electronic till, updated the website, displayed stock, took inventory and replenished as necessary. I advised the general public on over-the-counter medicines, referred them to the pharmacist, booked people for vaccinations and appointments with the holistic therapist and chiropodist.
Customer service was of utmost importance as was the need to be professional, presentable and punctual. I left because standing all day was causing pain.
Receptionist/Administrator - Cardiff University - Wales
(2007 - 2011)
Exam Invigilator part-time - New Directions Ag'y (Uni Of Glamorgan)
(2006 - 2006)
Receptionist part-time - Llandaff Chiropractic Clinic - Wales
(2006 - 2007)
Arts Administrator (casual) - Academy of Musical Theatre - Wales
(2005 - 2006)
Physiotherapy Assistant/Tech 3 - Cardiff & Vale NHS Trust
(2001 - 2003)
(2000 - 2000)
Looked after mum & dad full time
Sales Administrator - Modo Merchants
(1999 - 2000)
Customer Service Officer - Royal Mail, Cardiff
(1998 - 1999)
Employee Relations/Internal Communications Assistant - Royal Mail Head office, Bradford
(1996 - 1998)
Beauty Therapist, FE lecturer and assessor on Beauty Therapy courses - West Yorkshire
(1988 - 1996)
Diploma - Hypnotherapy and Basic Counselling - Chrysalis Hypnotherapy (2025 - 2026)
Certificate - First Aid at Work - Hands On First Aid Training (2024 - 2024)
Certificate - Teaching English as a Foreign Language - TEFL Florence (2011 - 2011)
Certificate - Minutes-taking - Cardiff University (2011 - 2011)
BA (Hons) - Theatre and Media Drama with English Literature - University of Glamorgan, Treforest (1998 - 2005)
City and Guilds - D32/D33 Assessor Awards - Harrogate College of Arts and Technology (1995 - 1995)
City & Guilds - 7307 Further and Adult Education Teacher's Certificate - Bradford College (1991 - 1991)
City & Guilds - Beauty Therapy - Bradford College (1988 - 1988)
Certificate - English Speaking Board level 1 - Bradford College (1988 - 1988)
A levels - English and History - St Margaret Clitherow Grammar School, Bradford (1976 - 1982)
GCSEs - English, Maths and French (8 total) - St Margaret Clitherow Grammar School, Bradford (1976 - 1982)
