Customer Service Administrator - Press Metal
(2024-03)
- Greet and welcome customers.
- Answering all calls promptly, adequately, and in a polite manner
- Completing all general administrative duties including sales order processing
- Achieving group / department targets
- Maintaining all relevant spreadsheets/databases
- Offering an excellent customer service whilst responding to customer queries and complaints.
Sales Coordinator - Nicklin Transit Packaging
(2023-07 - 2024-03)
- Ensuring all e-mails and telephone conversations are dealt with promptly and efficiently.
- Sales order processing and working with customers to obtain ordering schedules wherever possible.
- Checking the progress of sales orders and keeping the customer updated
- Receiving and acknowledging sample requests form customers and working with the Design and Innovation Team and Account Managers to deliver in line with customer expectations.
- Providing delivery updates on a daily or weekly basis to customers.
- Filing and general office duties.
- Cover for other areas as and when required.
- Deal with a variety of different queries from customers and suppliers.
- Check stock availability as and when required.
- Develop relationships with key customers and contacts.
- Working with the Sales Team to ensure the smooth running of all accounts with schedules, orders and deliveries.
- Developing relationships with key customers and contacts and looking to building, creating and maintaining long lasting client relationships.
- Acting as a key interface between the customer and all relevant divisions.
Customer Service Generalist - Avery Weigh-Tronix
(2023-03 - 2023-07)
- Booking preventative maintenance/calibration visits
- Liaise with customers to provide real-time status reports on currently active work
- Calibration Cert Requests
- Use of Salesforce
111 Call Assessor - West Midlands Ambulance Service
(2022-03 - 2023-02)
- Provide health related services to patients and non-clinical assessment for 111 response handling supported by a robust clinical assessment tool
- Provide quality call handling response to all calls as laid down in national guidance and organisational procedures, through a clinically triage computer based system
Sales Coordinator - Staircraft
(2018-01 - 2022-03)
- Handling a high volume of customer enquiries whilst providing a high quality of service to each caller.
- Effectively communicating with customers in a professional and friendly manner, building strong relationships at buyer and site level
- Responding to sales queries via phone, e-mail and in writing to colleagues and sites/buyers
- Processing customer orders and ordering additional items required
- Provide a proactive approach to customer service, using the in-house management system and delivery-app to ensure efficient product tracking and liaison with customers and sites
- Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.
- Updating of CRM information to management system
- Generating paperwork for production requests and delivery notes
- Making follow-up calls and emails
- Follow up delivery schedules, identifying products required by the customer and ensuring queries are dealt with in a proactive and timely manner
- Liaising with Area Sales Managers, providing sales support
- Promoting product benefits
- Writing up accurate and grammatically correct sales correspondence
Project Support - Futura Design
(2017-06 - 2017-12)
- Using Sage200 to raise Purchase Orders
- Logging all orders and expenditures on Excel Spreadsheets
- Maintaining a daily/weekly photo diary
- Management of stock levels
- Daily and weekly timesheets
- Liaising with suppliers for stock requirement and quotes
- Tracking delivery and ETA's
- Arranging transport for completed projects
- Liaising between Studio Modeler's and the CAD team to track the progress of a project
- General Administration duties
Customer Services Assistant - Co-Operative Food
(2016-06 - 2017-06)
- Excellent customer service throughout customers shopping experience
- Effective till operations and cash handling
- Stock control throughout back of house and shop floor
- Daily stock replenishment
- Logging and organizing of newspapers and magazines
Customer Claims Handler - Allianz Insurance
(2016-02 - 2016-04)
- Dealing with customers new and existing claims via inbound calls
- Making outbound calls to relevant companies/services with regards to a customer's claim
- Updating customer records and progression of each claim on companies own in-house system
Sales Assistant - Superdry
(2013-10 - 2016-02)
- Providing excellent customer service, giving customers a positive and friendly shopping experience
- Dealt with customer queries and complaints face to face and via telephone
- Stock control throughout stock room and shop floor
- Meeting daily/weekly targets
- Assisted with visual merchandising, reporting/communicating to area visual merchandiser
- Organizing and filing of stockroom files/documents
- Sending emails to other management teams/stores
- Effective operation of the tills
- Maintaining health and safety throughout the store
- End of day cash up
- Cleanliness of the shop floors/office/staff room
