Rebecca Shinner

I am an enthusiastic, hard-working, loyal employee with the ability to absorb and apply new information quickly. My previous experience has given me the confidence and ability to communicate effectively on all levels enabling me to adapt to any given situation.

Employment Advisor-Restart Scheme at Reed in Partnership (2026-03 – Present)

Responsible for 60 participants helping to engage, motivate and encourage their journey back in to the workplace.

• Facilitates Initial Induction Meetings with new participants joining the scheme to identify barriers and readiness for work and maintains ongoing fortnightly meetings to monitor progress throughout the programme's duration.
• Implements individual tailored interventions for action plans to support the participant including, booking training sessions to upskill, referring to health and wellbeing advisory services.
• Assists participant to create a gold standard CV, tailoring to job goals and aspirations and supports with job applications, interview skills and offering knowledge, guidance and support when job searching.
• Builds rapport with participant whilst working alongside Job Centre Plus to achieve best outcomes and follow strict CSS standards whilst maintaining accurate files and adhering to DPA.
• Liaises with Recruitment Managers regarding new vacancies and meets monthly PAR objectives.

Independent Living Coordinator at Broxtowe Borough Council (2024-01 – 2025-06)

Worked on various sheltered housing schemes with a caseload of 70 tenants. Organised home visits, promoting independence around the needs of older people whilst providing excellent customer service.

• Identified safeguarding issues and took appropriate action, and investigated and resolved initial disputes of antisocial behaviour.
• Updated and maintained accurate customer records and care plans whilst adhering to GDPR and ensuring both team/personal performance targets and objectives were met.

Customer Services Officer at Broxtowe Borough Council (2023-07 – 2024-01)

First point of contact in a busy call centre, taking calls from customers regarding council tax bills and refuse services, identifying needs and expectations, arranging debt management plans, dealing with complaints and ensuring an effective service was attained with the objective of achieving first contact resolutions.

Attendance Administrator at Fernwood School (2023-02 – 2023-07)

Temporary contract for SAAF Education. Received calls from parents on the student absence line and recorded on Arbor system, to maintain accurate pupil files to generate data reports for pupil attendance.

• Liaised with staff regarding absences, truancy and late arrivals and addressed concerns.
• Provided general administrative support throughout the school and worked closely with the safeguarding team.

Occupational Health Administrator at JCB World Headquarters (2022-02 – 2023-01)

Temporary contract for Guidant Global. Receptionist on a busy front desk within a medical centre dealing with enquires both face to face, over the phone and email regarding appointments, health advice and site emergencies.

• Managed appointments, and created records for new members of staff.
• Processed management referrals and raised purchase orders on Ariba.
• Scanned confidential medical documents and uploaded to employee's records.
• Organised first aid training courses and generated and distributed first aid certificates.

Support Worker at Moorview Care Limited (2020-09 – 2021-10)

Provided daily support to clients with learning disabilities within a supported living environment and organised creative activities within the community.

• Supported clients to identity and achieve personal goals to become more independent.
• Followed care and support plans, recorded daily notes and reported safeguarding concerns where necessary.

Receptionist at Hays Education-Westgate School (2020-01 – 2020-03)

Temporary position.

Administrative Support Assistant at University of Leicester (2019-06 – 2019-11)

Temporary position with Academic & Partnerships Team.

Research Administrative Officer at Alzheimer's Research UK, School of Medicine, Cardiff University (2017-03 – 2018-08)

Worked as an integral member of the Alzheimer's Research team providing a full range of administrative tasks such as; organising meetings/minuting, diary keeping, booking appointments and meeting rooms, organising travel arrangements, ensuring medical supplies were replenished to support the field, genetics and bioinformatics teams.

Admissions Assistant at School of Healthcare Sciences, Cardiff University (2013-07 – 2017-03)

Provided proactive administrative support for student selection and processed student offers.

• Screened UCAS applications against admissions criteria and took decisions to admissions tutors, before communicating final decisions via the Student Information Management System.
• Organised and facilitated the applicant multi mini-interviews, ensuring the smooth running of the day's events whilst working to a strict time scale.
• Handled multiple calls on A-Level result day, and facilitated graduation and open days.

BA (hons) in Graphic Design – University of Derby A Levels in Art, English Literature – Brislington Sixth Form College

GCSE in Eight G.C.S.E's including English and Maths – Brislington Comprehensive School