Rebecca Vaughan

Hardworking, reliable and physically capable individual with over 10 years of experience in parcel delivery, hospitality, customer service, events and team supervision. Currently working in an active parcel delivery role involving regular manual handling, heavy lifting, route organisation and meeting daily targets. Experienced in using handheld scanners and following health and safety procedures.

Punctual, adaptable and available to work early, late or night shifts, as well as weekends and overtime. Able to work effectively both independently and as part of a team.

Parcel Delivery - Royal Mail

(2025-10)

• Deliver parcels safely and efficiently while providing good customer service.
• Work in a physically demanding role involving regular manual handling and heavy lifting.
• Safely lift, carry, move and organise parcels of varying weights throughout the working day.
• Use handheld scanners to scan and update parcel information accurately.
• Manage delivery routes independently and meet daily targets.
• Organise time effectively to complete deliveries within required timeframes.
• Maintain accuracy when handling parcels and ensure items are delivered to the correct locations.
• Follow company procedures, health and safety training and safe working practices when handling and transporting parcels.
• Work reliably in an active, fast-paced environment.
• Communicate effectively with customers and colleagues.

Event Support - Catering Event Units

(2025-06 - 2025-10)

• Assisted with the preparation, movement and organisation of equipment and supplies for events.
• Worked in a physically active role in busy and fast-paced environments.
• Helped set up and clear event areas efficiently.
• Provided friendly customer service.
• Worked effectively as part of a team to complete tasks within required timeframes.
• Maintained high standards of cleanliness, organisation and safety.

Hospitality & Bar Supervisor - Celtic Park

(2015-06 - 2025-06)

• Supervised hospitality and bar operations during busy events and matchdays.
• Supported and guided team members to ensure smooth day-to-day operations.
• Organised tasks and staff responsibilities during high-volume events.
• Worked effectively under pressure while maintaining high standards.
• Followed company procedures relating to customer service, cleanliness and safe working practices.
• Handled customer queries and requests professionally.
• Developed strong leadership, communication, organisation and teamwork skills.

Customer Experience - William Hill

(2021-09 - 2023-08)

• Provided customer service to a wide range of customers.
• Managed customer queries and resolved issues effectively.
• Worked independently and as part of a team in a fast-paced environment.
• Followed company procedures and maintained high service standards.
• Demonstrated reliability, accuracy and attention to detail.

Call Centre Advisor - ScottishPower

(2021-05 - 2022-08)

• Provided customer support over the telephone.
• Communicated clearly and professionally with customers.
• Managed a high volume of enquiries in a fast-paced environment.
• Used problem-solving skills to resolve customer issues.
• Maintained accurate customer information and followed company procedures.

HND - Coaching and Developing Sport (2025-06)

Higher - English

Higher - Mathematics

Higher - Drama

Higher - Physical Education

Higher - Spanish