Attendance and Extended Service Manager - Hextable Primary School - Kent
(2023-06)
- Leading attendance across the school
- Offering a clear vision for attendance improvement
- Evaluating and monitoring expectations and processes
- Having an oversight of data analysis
- Devising specific strategies to address areas of poor attendance identified through data
- Arranging calls and meetings with parents to discuss attendance issues
- Delivering targeted intervention and support to pupils and families
- Taking calls from parents about absence on a day-to-day basis and recording it on the school system
- Monitoring and analysing attendance data
- Benchmarking attendance data to identify areas of focus for improvement
- Advising the Headteacher when to issue fixed penalty notices
- Making home visits when needed
- Steering a clear vision for attendance improvement
- Responsible for implementing a new club booking system to the school
- Ensuring all queries relating to Extended services are dealt with efficiently
- Contact parents for any outstanding payment to ensure all account reconcile
- Responsible for updating school website with all key information
Customer Service Advisor - Moat Homes LTD - Kent
(2022-09 - 2023-06)
- Helping and supporting our customers, contractors, and suppliers at the very first point of contact
- Answering phone calls and webchats, to responding to customer emails, collaborate with all areas of the business to help customers receive the service and support they need
- Work closely together as a team to provide the highest quality service to our customers, no matter their query
- Having a positive, friendly, can-do attitude is a must, along with resilience and experience
Teaching Assistant - Downsview Community Primary School - Swanley
(2018-11 - 2022-09)
- Support teachers in implementing curriculum for classes with 25+ students
- Aid teaching staff in preparing lesson plans, achieving consistently positive results in evaluations by headteacher
- Provide one-on-one support for a variety of pupils and abilities
- Regularly give feedback to the Teacher on pupil's progress and behaviour
- Working with SEN (special educational needs) children on a one-to-one basis providing them with extra support and assistance in the classroom
- Planning learning activities & school trips with teachers
- ICT Support
Nursery Assistant - Crockenhll Pre School - Swanley
(2014-04 - 2018-06)
- Assisted preschool teachers in planning activities for the children, such as storytelling or art projects
- To support the children in social and development activities
- Help and support the children with being independent
- Interacting with the children on a daily basis enhancing their communication skills
- Preparing a healthy snack
- Observe the children on a daily basis and refer to the EYFS framework
- Write up observations in the children's learning journey's and provide a next step for the children to progress in that area
- Involved in setting up the preschool on a daily basis to ensure the children have a variety of activities to support the various development areas
Business Support Officer - HSBC Treasury Department - London
(2007-03 - 2010-12)
- Worked within the Back-Office Department for FX & MMK Settlements
- Processed FX & MMK trades which have been referred due to lack of Standard Settlement Instructions
- Processed SWIFT, TARGET, EBA and CHAPS payments
- Liaised directly with traders and Relationship Managers to ensure trades were settled by the relevant cut of times
- Dealt directly with clients requesting Standard Settlements Instructions to improve STP
- Involved in setting up a new team within the business to collate stats on the amount of processing London and our KL office produced for senior management
- Heavily involved in improving the banks systems and processes and testing new systems
- Senior member of the team I was a referral for technical and SWIFT queries
Account Manager Assistant - Bank Hapoalim - London
(2006-03 - 2007-03)
- Responsible for a small portfolio of clients on the British desk mainly Charity Accounts
- Executed payments including MT103, 202 both incoming and outgoing
- Processed International SWIFT and Chaps Payment
- Executed foreign exchange deals and renewed client's deposits
- Opened and closed clients account as well as changing other static data
- Dealt with cash withdrawals and also banked client's cheques
- Met directly with clients to discuss their accounts
- Assisted Account Manager's with client issues, valuations, reports, mail and to cover in their absence
Customer Service Assistant - Royal Bank of Scotland United Kingdom - London
(2004-05 - 2006-04)
- Responsible for a discrete team of Customer Service Officers who provided a first point of reference for a dedicated portfolio of Bank customers
- Referral point taking ownership of difficult queries promptly and efficiently
- Resolved product/service-related issues, payment and technical queries
- Provided technical advice for SWIFT
- Processed International SWIFT and Sterling CHAPS Payments
- Liaised directly with Account Managers and third-party organization
- Managed internal and external customer relationships at all levels
- Investigated all client queries
- Produced weekly/monthly statistics reports for branch management
- Liaised with clients both face to face and over the phone to discuss their finances and potential new business that could be secured
- Nominated for Customer Service Officer of the year
Customer Service Assistant - NatWest Group - Southend-on-Sea
(2001-10 - 2004-05)
- Involved in telephone support for NatWest and RBS
- Worked within various departments including Customer Services, collections and Account Management
- Arranged payment agreements with personal customers for a set period if experiencing payment problems
- Trained numerous members of staff and doing so became one of the most experienced on the team
- Referral point to other members of the team
- Attended many customers service courses to enhance my skills
- On average took 120 - 130 calls a day relating to all issues on customer credit cards
