Rediola Lamce

Motivated, organised and reliable professional with experience in supervision, customer service, online page management and team coordination. Holds a Bachelor's degree in Biology and a Professional Master's degree in Food Quality and Safety, with additional training in Quality Control, HACCP and ISO 22000:2018. Patient, positive and adaptable, with strong organisational and communication skills and the ability to work effectively both independently and as part of a team.

Supervisor at Balkan Sport (Intersport / Adidas) (2024-12 – 2026-07)

• Supervised daily store operations and supported the smooth running of the store.
• Organised and allocated tasks to team members and monitored completion.
• Assisted customers and provided professional customer service.
• Supported the team in achieving daily objectives and maintaining high standards.
• Maintained a positive, organised and professional working environment.

Supervisor & Online Page Management at Dream Mattress (2022-01 – 2024-09)

• Supervised daily activities and coordinated work tasks.
• Managed and maintained the company's online pages.
• Communicated with customers and responded to enquiries.
• Organised priorities and managed daily responsibilities effectively.
• Worked closely with colleagues to achieve company objectives.

Operator at Smart Shop (2020-01 – 2022-01)

• Assisted customers and provided day-to-day customer service.
• Carried out daily operational tasks efficiently and responsibly.
• Worked as part of a team to support smooth day-to-day operations.
• Maintained a professional and positive attitude when dealing with customers.

Professional Master's Degree in Food Quality and Safety – Agricultural University of Tirana (2020-01 – 2021-01)

Bachelor's Degree in Biology – University of Tirana, Faculty of Natural Sciences (2015-01 – 2020-01)