Senior Marketing Technology Architect at Adobe (2019-11 – 2026-02)
Architecture Design and Implementation Consultancy for Customer Journeys. Promoted to Senior Architect in recognition of leadership and architectural capability.
- Contributed to enterprise architecture and solution design for strategic clients, translating business and marketing objectives into scalable target-state architectures and multi-phase delivery roadmaps.
- Acted as a trusted advisor to senior client stakeholders, aligning technical solutions with business outcomes and long-term digital transformation strategies.
- Partnered with pre-sales and consulting teams to shape solution strategy, ensuring architectural integrity from deal shaping through to delivery and optimisation.
- Defined and governed architecture standards, best practices, and design principles, ensuring consistency, scalability, and alignment across client implementations.
- Delivered architecture and implementation guidance across Adobe Experience Platform (AEP), Real-time Customer Data Platform (RT-CDP), Adobe Journey Optimizer (AJO), and Adobe Campaign ecosystems, including data modelling, data flows, integrations, and customer engagement orchestration.
- Designed and optimised complex infrastructure architectures (cloud, databases, networking, mid-sourcing), ensuring high availability, scalability, and performance.
- Led implementation of customer journey orchestration and personalised engagement use cases within Adobe Journey Optimizer & Adobe Campaign.
- Led resolution of critical performance and scalability challenges, improving platform stability and client satisfaction in high-volume environments.
- Enabled client capability uplift through knowledge transfer, training, and mentoring, supporting long-term adoption and self-sufficiency.
- Collaborated cross-functionally with marketing consultants, engineers, and partner teams to deliver cohesive, end-to-end solutions.
Marketing Technology/Infrastructure Consultant at Adobe (2015-10 – 2019-10)
Architecture Design and Implementation Consultancy for Customer Journeys.
- Delivered end-to-end solution architecture and implementation consultancy for enterprise clients deploying Adobe marketing technologies (Adobe Campaign).
- Translated business requirements into solution designs and technical architectures, supporting scalable and maintainable implementations.
- Worked closely with digital marketing and business stakeholders to align technical solutions with campaign and customer experience objectives.
- Designed and implemented robust infrastructure and integration solutions supporting Adobe Campaign deployments.
- Provided post-implementation optimisation and performance tuning, ensuring platforms met evolving business demands.
- Supported pre-sales activities and client onboarding, ensuring smooth transition from sales to delivery.
- Worked within Agile delivery environments using Jira and Confluence to support planning, documentation, governance and delivery coordination.
- Delivered training and knowledge transfer to client teams, improving adoption and platform utilisation.
Technical Support Consultant at Adobe
Provided technical consultancy and support for Adobe Campaign (formerly Neolane), supporting enterprise clients post-implementation.
- Acted as a key link between support, engineering, and consulting teams, improving service delivery and issue resolution.
- Supported customer onboarding, product adoption, and ongoing success through proactive technical guidance and cross-functional collaboration.
MIS Consultant/Technical Support Engineer at Neolane (an Adobe company)
- Supported the design, implementation, and operation of internal IT infrastructure, enabling the growth and stability of a rapidly expanding regional office.
- Developed and maintained technical documentation and knowledge resources, supporting scalability and knowledge transfer across international teams.
- Contributed to customer support and early-stage delivery of the Neolane marketing platform, building foundational expertise in marketing technology solutions.
Lead Technical Consultant at Technology Telecom
Promoted following acquisition of Eupac, in recognition of strong technical capability and client delivery performance.
- Delivered CRM and VoIP consultancy, implementation, training and technical support for IT departments and system integrators.
Technical Consultant/Support Engineer at Eupac
Promoted to full-time Support Engineer role in recognition of strong problem-solving ability and consistent delivery performance.
- Delivered end-to-end support for CRM, VoIP and networking solutions, including implementation, configuration, Windows/Linux infrastructure setup, technical training and ongoing support.
