Rehana Yaseen

As an individual I am a very caring person and a committed person with a calm and resilient nature. I am a reliable and punctual individual. I have great communications skills that I have developed over the years engaging with people from all walks of life.

I am multilingual and speak 3 different languages. I am a good problem solver and try to effectively resolve problems that may occur promptly and professionally. This is one of the vital skills I have learned over the years working in a variety of settings.

In addition, I have the confidence to engage with various people from different backgrounds, cultures and religious beliefs. I have a strong knowledge of equality, diversity and inclusion. I have also experience of working in a fast paced setting and can be flexible when required.

I am also a driver and have access to my own vehicle.

Shop Assistant

(2025-01 - 2026-01)

• Dealing with customers and their queries.
• Building a good rapport and trust with managers and customers.
• Restocking shelves.
• Operating the till and dealing with money.
• Stock keeping.

Warehouse Operative

(2022-01 - 2026-01)

• Folding and processing items manually when required.
• Experience of processing items to the relevant destination.
• Experience of putting items on Machine belts or on Progettis.
• Experience of processing items coming down chutes.
• Re-labelling items, checking items for Quality control and customer satisfaction.
• Using scanners when required.
• Experience of Picking and Packing.
• Awareness of Health and Safety.
• Awareness of Lifting and Manual handling.
• Working in a fast paced environment and working to my full potential.
• Putting items on the conveyor belt and progetti.

Community Support Worker - Caremark Limited

(2021-01 - 2022-12)

Supporting elderly people in their day to day lives promoting independence and well being. Supported clients with washing, dressing and feeding clients, administered medicines as required by reading doctors notes accurately. Managing client complaints with clear communication and problem solving strategies.

Promoted a safe working environment implementing regulatory standards, policies and guidelines. Collaborated with team members to meet targets and adhered to ongoing programmes using good communication skills. I engaged with clients in a polite, calm and professional manner whilst maintaining their dignity and respect due to various disabilities they had.

Special Needs Teaching Assistant - Wakefield District Council

(2018-01 - 2022-12)

Experienced in working with Special Needs Children that had a variety of learning difficulties including autism, ADHD, speech impairment and visual impairment. In addition to this I supported the classroom teacher to make sure the children had access to a safe learning environment. Effectively followed any individual education plans they had to enable them to learn and reach their full potential.

I prepared lesson resources and adhered to any behavioral strategies that were put in place. I encouraged children to communicate with each other and adults by supervising any day visits or social activities. I recognised stress and offered reassurance where required, provided the class teacher and my team with feedback which was relevant in regards to the progress of the children.

In addition, followed any safeguarding procedures that were implemented by reporting any concerns promptly and recorded concerns inline with the school policies and procedures.

Teaching Assistant - Wakefield District Council

(2010-01 - 2018-12)

As a Teaching Assistant I acquired experience by preparing resources ready for lessons, classroom and corridor displays, marked work, and supported children in groups to complete tasks. Attentively listened to children read, changed books or read stories. Supported teachers, colleagues, and also used my own initiative to deal with behaviour issues. Supported my team with school outings and sports events. I carried out any first aid duties when required and any administrative tasks.

Bi-lingual Teaching Assistant - Wakefield District Council

(2004-01 - 2010-12)

As a Bii-lingual Teaching Assistant I offered support to children that did not have English as their first language. The main objective was to interpret what the teacher was teaching and translate it back to the in Urdu or Punjabi. This enabled them to gain a deeper understanding of what they were expected to learn when I supported them using these skills to achieve their learning targets.

I also interpreted for parents that did not speak or read English. I also implemented these skills in Parents meetings to enable parents to give them an understanding of what their children had achieved and how to support their children at home to achieve these targets.

Nursery Assistant - St.Swithun's Nursery (WMDC)

(2002-01 - 2004-12)

I supported the nursery manager and my colleagues with the daily day to day running of the nursery. Set up activities ready for the children to access, supported with meal times, Changed the children, reported any safeguarding concerns, dealt with any problems or concerns parents may have had in a professional and calm manner.

Elderly Day Care Support - Agbrigg Community Centre

(2002-01 - 2003-12)

I supported the elderly with mealtimes, accompanied them on day trips, helped them with shopping, organised activities like sewing classes, glass painting and ESOL classes. Assisted with drop in sessions with things like benefits, housing, filling, translating, general queries on council services and Citizen Advice Bureau drop ins.

Trainee Youth Worker - Wakefield District Council

(2000-01 - 2001-12)

As part of my Youth Work training I was expected to have good communication skills and a good understanding of young children and their needs. Providing help and support with a vast range of issues or barriers that they were concerned about. I built a good rapport with them so they could confide in me with trust and confidence if they had anything that was concerning them, it was dealt with appropriately.

I liaised with external agencies such as the police, LADO, social services, children's services and parents/guardians to provide excellent support and service to young individuals. I also ran Youth clubs, went on day trips, went on residentials, supported any homework classes that were running, helped with basic life skills classes. Reported and documented any safeguarding concerns.

Certificate in Lean Manufacturing Level 2 - Back 2 Work Complete Training (2023-01)

Level 1 Certificate in Digital Call Centre Operations

Level 2 Certificate in Customer Service

NVQ Business and Administration Level 2

Gateway to Youth Training Level 2 - Gateway to Youth Training

Childcare Level 2

Bi-lingual Skills Certificate Level 3

Diploma in Public Services Interpretation Level 4

Diploma in Adult Social Care Level 2

7307 Adult Teaching Certificate - City & Guilds

Functional Skills Certificate Level 2

Functional skills Certificate in English Level 2