Rekha Singh

I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. Approachable, well presented, and able to establish good working relationships with a range of different people. Possessing over 10 years' customer service experience as well as administration skills.

I have gained a Bachelor of Laws Degree at The Open University and seek a challenging and varied position that will enable me to capitalize on my professional experience, with opportunities for personal and professional growth.

Legal Assistant / Reception cover - Thompsons Solicitors

(2025-04 - 2026-04)

RTA Team/Employment team

• Conduct initial client interviews by telephone to obtain detailed information about road traffic accidents and assess the circumstances of each claim.
• Collected accurate information regarding accident circumstances, injuries, liability, insurance details, and financial losses.
• Opened new client files and maintained accurate case records using the firm's case management system.
• Liaised with clients, insurers, medical experts, and third parties to obtain evidence and progress claims.
• Drafted routine correspondence, file notes, and legal documents for fee earners.
• Requested and reviewed supporting documentation, including medical records, accident reports, and vehicle repair estimates.
• Keep clients informed of claim progress and respond to enquiries in a professional and empathetic manner.
• Monitored case deadlines, chased outstanding documentation, and ensured files were updated
• Ensured compliance with firm procedures, confidentiality requirements, and data protection regulations while maintaining a high standard of client care.

Legal Secretary - BK Gill Solicitors

(2024-07 - 2024-12)

• Provide comprehensive support to fee earners, manage tasks efficiently, and collaborate with team leaders.
• Communicate professionally with clients and colleagues, handling messages, and providing assistance.
• Create, format, and manage documents, using track changes across referencing, and tables of contents to ensure accuracy.
• Maintain accurate records in the firm's database in compliance with data protection regulation
• Manage file administration, including opening, maintaining and archiving files per firm procedures.
• Ensure compliance with firm policies and regulations including confidentiality and anti-money laundering

Biometric residence permit (BRP) Processing Assistant - UK VISA & IMMIGRATION (UKVI)

(2022-06 - 2024-01)

• Receive and review applications from clients for completeness and accuracy.
• Verify required documents and information for processing.
• Coordinate and facilitate the collection of biometric data (fingerprints, photographs etc.) in accordance with established protocols and guidelines.
• Enter applicant data into the (BRP) processing system accurately and promptly.
• Maintain comprehensive & organised records of all applications and related documentation.
• Communicate with clients regarding the status of their (BRP) applications, providing updates and assistance as required.
• Respond to inquiries and resolve issues promptly and professionally.
• Stay informed about changes to immigration laws, regulations, and procedures related to (BRP) processing.
• Always ensure adherence to all relevant legal and regulatory requirements.

Work Experience - GILES WOOLFSON, MCGRADE + CO. EMPLOYMENT SOLICITORS

(2022-03 - 2022-06)

• During hearings or trials, take concise yet thorough notes on witness testimonies, legal arguments, and rulings issued by the judge for reference and analysis later.

Legal advisor / legal training - CITIZENS ADVICE BUREAU

• Providing free, confidential and impartial advice to clients face to face and via telephone.
• Researching information from CAB resources to offer accurate advice
• Assisting clients with filling out forms, such as benefit applications

Bachelor of Laws (hons) - Law - The Open University

Legal training certificate - Citizens Advice Bureau

Nail technician certificate - NSI Scotland

Beauty therapy - Kendal College

GCSEs - Bishopbriggs High School