Relu Mihai

Experienced and licensed security professional with a strong background in surveillance, risk assessment, and emergency response. Adept at operating CCTV systems, enforcing safety protocols, and delivering exceptional service in fast-paced, multicultural settings. Fluent in English and Romanian, with excellent interpersonal and problem-solving abilities.

Front of House | CCTV Surveillance / Concierge / Security Officer - 1st Class Protection - London

(2023-11)

• Provided vigilant caretaking services, ensuring security and safety protocols.
• Delivered exceptional Front of House services, fostering a professional and welcoming environment for clients and visitors.
• Operated and monitored CCTV systems to identify potential security threats and ensure rapid response to incidents.
• Conducted routine surveillance and security audits, implementing preventive measures to mitigate risks.
• Collaborated with property management teams to address maintenance issues and ensure operational continuity.
• Regular patrols, including street patrolling, to ensure safety and security across multiple high-profile buildings and their surroundings.

Assistant Manager - Nisa Local - London

(2017-08 - 2026-06)

• Assisted the Shop Manager with the daily operation of the store.
• Delivered excellent customer service and resolved customer complaints.
• Monitored stock levels and arranged product.
• Received, checked, and organized deliveries.
• Maintained high standards of store presentation and cleanliness.
• Helped train and onboard new employees.
• Ensured compliance with company policies and health and safety procedures.

Public Area Assistant - Brunel Hotel - London

(2016-03 - 2020-02)

• Responded promptly to guest requests and provided friendly customer service.
• Reported maintenance issues and health and safety hazards to the appropriate department.
• Worked closely with the housekeeping team to maintain a welcoming environment.
• Assisted with setting up public areas for events and special functions when required.
• Supported the hotel's commitment to delivering an excellent guest experience.

Bachelor's Degree (Hons) - Business Management and Entrepreneurship (2022-09 - 2026-06)

Foundation Degree - Business Management (2021-09 - 2022-09)

High School Diploma - Tourism Technician (2011-08 - 2015-08)