Renáta Enikő Czika

Customer service and administrative professional with more than 14 years of experience working in highly regulated environments. Extensive experience in customer communication, transaction processing, documentation management, inventory control, problem solving, and operational support. Strong attention to detail, excellent organizational skills, and the ability to work independently in remote environments.

Experienced in handling confidential information, supporting customers, and maintaining compliance with established procedures.

Remote Outbound Sales Representative - MPLP - Budapest, Hungary

(2026-08)

• Conducting cold calls and outbound customer calls remotely
• Presenting products and services to potential clients
• Handling objections professionally
• Using a CRM system daily to manage customer data and maintain accurate call records
• Meeting daily performance and communication targets while working independently in a 100% remote role

Pharmacy Dispensing Assistant - Ikvahíd Pharmacy - Sopron, Hungary

(2014-09 - 2024)

• Managed customer service activities
• Processed transactions
• Maintained records and documentation
• Handled invoices and banking operations
• Supported inventory management
• Monitored stock expiration dates
• Prepared orders
• Provided professional information to customers

Pharmacy Assistant - Gedeon Richter Pharmacy - Târgu Mureș, Romania

(2010-10 - 2014-06)

• Provided customer support
• Managed product dispensing processes
• Maintained accurate records
• Processed sales transactions
• Handled inventory administration
• Ensured compliance with operational procedures

Volunteer - Emergency Department - Târgu Mureș, Romania

(2007-03 - 2008-02)

• Supported patient admissions
• Maintained documentation
• Assisted medical staff
• Worked in a fast-paced environment requiring accuracy and responsibility

Pharmacy Dispensing Assistant - Alfa Kapos Képző Központ (2016 - 2017)

Pharmacy Assistant - University of Medicine and Pharmacy of Târgu Mureș (2009 - 2012)

Bilingual English Social Sciences - Unirea National College (2005 - 2009)