SketchUp drafting and design at Michael Burton Carpentry (2025-03 – Present)
Producing detailed drawings by carefully interpreting carpentry sketches and creating 3D visualisations.
- Producing detailed drawings by carefully interpreting carpentry sketches.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created 3D visualisations using SketchUp for clearer client understanding.
- Produced 3D models using SketchUp to create realistic visuals of proposed spaces.
- Created visualisations using SketchUp, enhanced presentation effectiveness.
- Prepared presentations for clients using SketchUp, enhancing communication of design ideas.
Sales and customer service representative at Sparkle Carpet Cleaning (2024-12 – 2025-11)
Managing sales operations and customer service while maintaining high standards of professionalism.
- Ensured smooth running of operations with timely preparation of reports.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Updated and maintained contact database, simplifying the process of reaching out to clients.
- Enhanced productivity through effective coordination of tasks.
- Improved customer service by managing appointment schedules effectively.
- Maintained high standards of professionalism whilst interacting with customers.
- Managed daily sales operations to achieve business objectives.
- Collaborated with the team to meet monthly sales targets.
- Established strong relationships with customers, enhancing brand loyalty.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Assistant surveyor at Kent Griffith Design (2022-02 – Present)
Providing customer service and using problem-solving skills to resolve challenges.
- Provided customer service, delivering high levels of satisfaction.
- Used problem-solving skills to resolve challenges and prioritise workload.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved efficiency and productivity by acquiring new skills.
Photographer at Freelance (2014-11 – Present)
Professional photography services including portrait, landscape and commercial shoots with photo editing expertise.
- Identified suitable locations for outdoor shoots enhancing overall visual effect.
- Collaborated with clients to understand their vision for resulting in personalised photo shoots.
- Edited photos using software like Adobe Photoshop ensuring delivery of best possible prints for clients.
- Streamlined workflow by maintaining and organising equipment effectively.
- Developed expertise in different types of photography, including portrait and landscape.
- Created strong rapport with clients during photo shoots, helping to capture individual personality in each image.
- Demonstrated professionalism in dealing with clients to achieve customer satisfaction.
- Took portraits of individuals, families and groups at interior and exterior locations.
- Composed pictures with creative and technical eye for detail.
- Used digital editing techniques and Adobe Photoshop to improve colour, composition and intensity of images.
Shop floor assistant at Design Vintage (2021-01 – 2021-10)
Retail operations including customer service, merchandising and till management.
- Responded professionally to customer complaints; resolved issues amicably.
- Improved store layout based on customer behaviour and preferences.
- Assisted customers with product selection for enhanced shopping experience.
- Conducted regular price checks to ensure accuracy at point-of-sale.
- Managed till operations efficiently with minimal errors.
- Organised product displays attractively, enhancing store aesthetics.
- Created welcoming atmosphere by greeting customers warmly upon arrival.
- Processed returns and exchanges to maintain high level of customer service.
- Stocked shelves neatly and accurately, maintaining visual standards of shop floor.
- Executed merchandising tasks quickly, minimising disruption during peak hours.
- Ensured customer satisfaction by providing excellent service on shop floor.
- Maintained clean and organised store environment for improved shopping experience.
Dental hygienist at Several dental offices (1999-10 – 2020-11)
Comprehensive dental hygiene care including patient preparation, preventative measures, and patient education.
- Prepared patients for dental surgery, reducing anxiety and discomfort.
- Implemented preventative measures to reduce risk of oral disease.
- Administered local anaesthetics to ensure comfortable treatments.
- Worked as an integral part of the dental team, optimising service delivery.
- Collaborated with dentists to create treatment plans for optimal results.
- Managed office administration tasks, fostering a well-organised environment.
- Identified signs of gum disease by conducting detailed inspections.
- Educated patients on dental hygiene practices, enhancing their overall health.
- Offered dietary advice linked to oral health, boosting client's well-being.
- Maintained sterilised instruments for safe and effective patient care.
- Assisted in the diagnosis of oral diseases for improved patient health.
- Conducted X-rays to detect hidden dental issues.
- Served a diverse range of patients, promoting inclusivity in dental healthcare.
- Contributed to the maintenance of accurate records, ensuring efficient patient management.
- Engaged with children and anxious patients using calm and friendly manner.
- Kept accurate dental records and upheld patient confidentiality.
- Cared for patients recovering from major surgery and orthodontic treatments.
- Improved and developed dental knowledge and techniques through continuing education courses and seminars.
- Treated peri-implant tissues and maintained implants.
- Improved clients' oral health through targeted hygiene advice.
