Renée Kpoturu

Detail-oriented professional with over 15 years of experience handling customer data, maintaining accurate records, and documenting information across digital systems. Experienced in CRM platforms, including Salesforce, data documentation, and maintaining confidential information in compliance with GDPR standards. Demonstrated ability to input, verify, and manage large volumes of information accurately while working independently in remote environments.

Highly organised with strong attention to detail and proficiency in Microsoft Office and digital record management.

Remote B2B Market Research Telephone Interviewer - Field Locker - Remote

(2026-02)

Market Research

• Conducted high-volume B2B calls while maintaining a professional and empathetic communication style
• Accurately documented responses and maintained detailed records
• Handled sensitive data in line with GDPR and confidentiality requirements

Remote Experienced Market Research Telephone Interviewer - IPSOS - Remote

(2024-11 - 2025-11)

Market Research

• Conducted high-volume B2B and B2C calls while accurately recording responses in digital data systems
• Entered and maintained detailed records of participant responses with high accuracy
• Verified information and ensured correct documentation within company databases
• Maintained strict confidentiality and GDPR compliance when handling sensitive participant data
• Worked independently in a remote environment while meeting productivity and quality standards
• Managed large volumes of information while maintaining attention to detail

Remote Live Chat Agent, Assistant Store Manager - MAC Cosmetics | Estee Lauder Companies - Remote

(2007-01 - 2023-08)

Luxury Retail Beauty Brand

• Maintained and updated Salesforce CRM records, ensuring accurate client profiles and purchase histories
• Entered and organised customer data, supporting personalised communication and service
• Documented customer interactions and maintained detailed records to support follow-up actions
• Verified information accuracy when updating client data and records
• Maintained structured digital records and documentation for customer service cases
• Ensured compliance with data protection and confidentiality requirements
• Organised information for easy retrieval by team members and management
• Managed digital communications across email, chat and virtual platforms
• Assisted with operational processes and documentation to support store operations
• Supported onboarding processes and internal documentation

Bachelor's degree - Film & Television Studies - Brunel University (2000 - 2003)