Learning & Leadership Development (Culture, Belonging & Onboarding) at Sky (2024-05 – Present)
- Designed a joined-up onboarding journey supporting 200+ new joiners annually, strengthening engagement and early-stage retention
- Created immersive induction experiences improving cross-team connection and onboarding consistency
- Embedded values and behaviours into onboarding, shifting from process-led delivery to experience-led culture integration
People Transformation Lead at Sky Media (2023-09 – 2024-05)
- Led organisation-wide transformation initiatives across multiple teams, improving leadership capability and performance
- Designed and embedded high-performance culture frameworks aligned to business KPIs and leadership behaviours
Transformation & Performance Manager at Sky Media (2021-06 – 2023-09)
- Built and led a Growth & Development function, supporting culture, engagement, and performance across the business
- Delivered high-performing team programmes improving collaboration and team effectiveness
Video On Demand Operations Manager at Sky Media (2017-10 – 2021-06)
- Built and led a high-performing operations team, delivering consistent service excellence
- Led workforce planning and engagement initiatives, achieving the highest engagement scores in the Operations Directorate
Digital Process Manager (Global) at BBC Advertising (2010-12 – 2015-09)
- Managed cross-regional teams across multiple markets, driving consistent ways of working
- Standardised digital sales processes, improving performance, scalability, and training effectiveness
Digital Sales Planner (Europe) at The Wall Street Journal (2007-07 – 2010-12)
- Delivered digital transformation across European sales operations and multiple markets (UK, Germany, France, US)
- Led migration of Financial News operations into WSJ systems, supporting cross-platform integration
Digital Sales Support Manager at Teletext Holidays (2003-01 – 2007-07)
- Launched and scaled digital sales operations for teletextholidays.co.uk, supporting digital revenue growth
- Built campaign delivery and inventory management processes, improving operational efficiency
