Reshma Kuvarji

Experienced and results-driven Shop Manager with a strong track record of delivering sales growth and leading high-performing teams in fast-paced retail environments. Skilled in merchandising, stock control, customer service, and team development. Known for improving operational efficiency, enhancing customer satisfaction, and building strong supplier relationships.

Shop Manager - Premier (Dreamy Desserts) - Manchester

(2004-08)

• Managed daily store operations, ensuring efficiency and high performance
• Led and trained staff to deliver excellent customer service
• Increased customer satisfaction by resolving issues quickly
• Monitored stock levels and maximised sales
• Built strong supplier relationships
• Maintained visual merchandising standards

Retail Assistant - Londis - Manchester

(2002-07 - 2004-07)

• Opened and closed store operations
• Maintained store standards and cleanliness
• Supervised staff and customer service
• Managed stock and inventory

Administration Assistant - O C O Heating & Electrical Ltd - London

(1996-03 - 2002-07)

Brent Council

• Handled calls and customer enquiries
• Managed filing systems and documentation
• Supported admin and office operations
• Prepared materials for meetings

Assistant Travel Agents - German Travel Agents - Leicester Square London

(1994 - 1996)

• Assisted customers with travel bookings and enquiries
• Provided information on flights, destinations and accommodation
• Handled reservations and processed payments
• Manages phone and in person enquiries efficiently

Administration Assistant - Jade Pharmacy - London

(1990 - 1994)

• Manages stock, deliveries and expiry date checks
• Handled payments and maintained accurate records
• Provided friendly customer service and advice on basic medicines

Administration and Retail Assistant - Boots Pharmacy - Harrow

(1989 - 1990)

• Assisted customers with prescriptions and healthcare product
• Processed prescriptions accurately under supervision
• Managed stock, deliveries, and expiry date checks
• Maintained a clean and organised pharmacy environment

GNVQ Business - Business - Queens Park Community School