Reyseb Trajano

Strategic client focused insurance professional with experience across corporate travel insurance, claims management, operations, and stakeholder engagement within public and private sectors. Skilled in managing complex domestic and international claims, applying policy interpretation, risk assessment, governance, and compliance frameworks to deliver accurate, commercially focused outcomes. Experienced in supporting multinational clients, improving claims integrity, building trusted relationships, and collaborating with cross functional teams enhancing operational performance, customer experience, and sustainable business success.

Claims Assessor, Corporate Management Analyst at AIG / Zurich Cover-More (2024-10 – 2026-06)

Managed a portfolio of complex domestic, international travel and medical insurance, and liability casualty claims within the Corporate Management team, ensuring fair, accurate, and compliant claim outcomes. Accountable for supporting a global corporate insurance portfolio, collaborating with cross-functional departments and external legal partners, while contributing to financial reporting, governance, and operational performance.

• Managed complex domestic and international travel insurance and liability claims, applying detailed policy interpretation and risk assessment, delivering compliant customer outcomes through FCA and TCF regulations.
• Collaborated with Medical Assistance, Operations, Finance, SIU, Customer Relations, Underwriters, Brokers and external legal counsel to coordinate claims across multiple jurisdictions, ensuring timely resolution.
• Prepared and reviewed claims reports for corporate clients, ensuring regulatory compliance, sanctions adherence, financial and policy accuracy.
• Identified duplicate and fraudulent claims while supporting reserve management and accurate financial reporting.
• Improved reporting consistency and streamlined enhanced cross functional collaboration to increase operational efficiency.
• Supported the Corporate Business Insurance team, providing operational leadership to Claims Assessors managing a corporate portfolio of over 500,000 insured policies, ensuring compliant service delivery and achievement of business objectives.

Claims Assessor Specialist, Account Handler at TTMC / Allianz (2023-07 – 2024-09)

Monitored end to end travel, medical and motor insurance claims, delivering high quality customer service while assessing policy entitlement and ensuring compliance with company standards and regulatory requirements. Responsible for handling complex and sensitive claims, maintaining accuracy, and collaborating with colleagues to protect both customers and the business.

• Managed high volume portfolio travel insurance claims, assessing policy coverage, evaluating supporting evidence, and delivering fair, accurate, and compliant claim decisions within service level agreements.
• Assessed complex sensitive claims involving vulnerable customers, declined claims, prolonged investigations, and suspected fraud, communicating outcomes with empathy, professionalism, and clarity.
• Collaborated with claims, customer service, and operational teams to resolve complex case queries, ensuring consistent decisions aligned with Allianz's policies, regulatory standards, and customer commitments.
• Expert knowledge of travel insurance policies, regulatory requirements, and internal procedures minimising risk, preventing fraud, and protecting business integrity.
• Demonstrated ownership, resolving complex issues, maintaining claims quality, contributing to process improvements that enhanced operational efficiency and customer experience.

Head Manager of Communications & Content at SEAS Brighton (2022-10 – 2023-07)

Led communications, marketing, and content production operations for an arts and cultural organisation, managing stakeholder relationships, exhibition delivery, brand visibility, and digital engagement. Responsible for coordinating creative projects, supporting team operations, and developing strategic content campaigns to increase audience reach and organisational impact.

• Collaborated with curators, creative directors, cultural partners, and organisations including Royal Pavilion, Brighton Museum, Fabrica, and Phoenix Gallery to coordinate exhibitions, events, and stakeholder engagement.
• Led social media strategy, content production, and team operations, achieving up to 200% growth in engagement, strengthening brand visibility across digital platforms.
• Built relationships with media outlets including BN1 Magazine, BBC, and ITV increasing public awareness, enhancing communications outreach, and supporting successful project delivery.

Digital Marketing & E-Commerce Management, Junior Executive at Flames 'N Games Limited

• Created digital marketing content across social media, email campaigns, blogs, and e-commerce platforms, collaborating with Amazon and eBay while analysing performance insights to improve audience engagement and brand visibility.

IRIS Learning Development Photographer at NHS England

• Strategized Visual Communication & Branding: Led NHS England photography to capture its ethos for impactful campaigns and created innovative menu designs and HTML newsletters, demonstrating strong design and communication skills.

Building Administrator & Retail Marketing Specialist at NHS England

• Multidisciplinary Leadership & Adaptability: Managed diverse roles in photography, marketing, admin, to restaurant operations during COVID-19, ensuring compliance, data security, and smooth operations of excellent organizational skills.

Instagram Admin Manager, Photographer, Retoucher at Gladrags Community Costume Resource

• Increased Instagram reach by 270% through targeted content strategy, digital branding, and collaborations with cultural organisations including Royal Pavilion and Brighton Museum.

Administrator at Storm Model Management

• Client communications through brand research and model management activities for luxury fashion brands including Burberry, Gucci, Miu Miu and Prada. Data exposure of our clients and brands.

Bachelors of Art in Photography – University of Portsmouth