Rezwana Misbah

Highly motivated and compassionate Dental Nurse with over 10 years of experience in the dental profession. Extremely passionate about healthcare and delivering high-quality patient-centred care. Having developed extensive clinical knowledge and strong communication skills throughout career, now aspiring to become a Dental Hygienist with a particular interest in promoting oral health, preventative care and patient education.

Dental Nurse - De-ientes Bedford - Bedford

(2025-07)

Insurance Advisor - Sensee - Remote

(2021-11 - 2025-06)

• Handled a high volume of inbound telephone calls, providing professional and efficient customer service while meeting performance and productivity targets
• Generated insurance quotations and compared coverage options to provide cost-effective solutions
• Assessed customer needs and recommended suitable insurance products to meet individual needs
• Processed new policy applications, renewals, amendments and cancellations accurately
• Explained policy terms, exclusions and claims procedures in a clear and compliant manner
• Built rapport with customers over the phone to improve retention and customer satisfaction
• Resolved customer enquiries and complaints through effective telephone communication
• Met call quality, productivity and compliance standards while working remotely

Dental Nurse - Bedford Specialist Orthodontic Practice - Bedford

(2021-02 - 2021-10)

Dental Nurse - Ampthill Dental Practice - Ampthill, Beds

(2018-08 - 2021-02)

Dental Nurse - Kimbolton Dental - Bedford

(2015-07 - 2018-08)

Dental Nurse - Locum Dental Nurse - Surrounding areas

(2015-03 - 2015-07)

Dental Nurse - Abbey Dental - Barking, Essex

(2015-10 - 2015-02)

• Following infection control policy and carrying out duties in accordance to best practice
• Assisting the dentist at the chairside
• Reception duties; filing, answering telephones and booking appointments
• Liaising with other departments and organisations regarding patients if clinically necessary strictly following data protection policies
• Stock management i.e. dealing with stock count and ordering when low of stock
• Reporting to the manager of occurrences of any accidents or injuries or any potential risks or hazards as well as events of any emergencies
• Supervising new trainees and going through induction with them
• Doing log checks for the decontamination room and for each surgeries
• Carrying out spot checks for each surgeries

DLR Steward - Carlisle Events (DLR)

(2012-07 - 2012-08)

Crowd Controlling for the London Olympics

• Awareness of public safety
• Act in case of emergency
• Advise and guide passengers

Sales Advisor - Barratts Shoes - Oxford Street

(2008-03 - 2011-02)

• Serve and advise customers
• Help customers to find the goods they want
• Advise on the availability of stock and any special promotions
• Give information on products and prices
• Stack shelves and to make sure goods are attractively displayed
• Arrange customer orders

Junior Assistant - Neon Graphics - Walthamstow

(2008-03 - 2008-03)

Voluntary work

• Helped design a school prospectus
• Being creative and innovative designing leaflets and flyers

Nursery Assistant - Little Green Man Nursery - Leytonstone

(2007-06 - 2007-06)

2 weeks placement

• Responsibility for the care of infants on a daily basis
• Following health and safety procedures provided by the nursery
• Maintaining high standards of hygiene and cleanliness
• Preparing and serving meals safely and efficiently
• Understanding the needs of each individual infant and providing help and support in accordance to the child
• Helping in organising daily activities to help develop their learning and social skills

City & Guilds Certificate Level 3 - Diploma in Dental Nursing - Tempdent (2012-10)

City & Guilds Certificate Level 2 - Preparing to Work in Adult Social Care - Waltham Forest College (2012-05 - 2012-07)

A Levels - Leyton Sixth Form College (2009-01 - 2011-01)

AS Levels - Leyton Sixth Form College (2009-01 - 2011-01)

GCSEs - Walthamstow Academy (2002-01 - 2007-01)