Rhealyn Libit

QA reviewer and AI quality analyst with 3+ years of remote experience across AI-assisted customer service, quality review, and AI response evaluation. Started as an AI Trainer interacting directly with customers through the company's system and guided AI prompts, then progressed into a QA Reviewer role validating team outputs against strict guidelines. For the past year, has taken on AI QA (AQA) work evaluating AI response accuracy, comprehension, and timeliness alongside current duties as an MQA Expert.

Also brings 5+ years of branch operations, sales, and team leadership experience, with a proven record of exceeding productivity targets.

MQA Expert (Remote) at Online Helpers (2025-08 – Present)

• Reviewed QA-assessed orders daily for accuracy, consistency, and adherence to project guidelines and SOPs.
• Applied evaluation rules and QA guidelines consistently across high-volume assigned tasks, meeting accuracy and productivity targets.
• Delivered structured feedback and coaching to QA reviewers to support performance improvement and calibration.
• Collaborated with supervisors and leads to maintain quality standards and escalate guideline gaps.

AI QA (AQA) - Additional Role at Online Helpers (2025-06 – 2026-06)

• Evaluated AI response quality across four parameters: transcription accuracy, comprehension, decisions/responses, and timeliness.
• Reviewed AI transcriptions for errors, ensuring accurate capture of customer intent and context.
• Assessed whether AI responses and decisions were accurate, relevant, and appropriate to the interaction.
• Identified recurring error patterns and escalated guideline gaps to help optimize AI model performance.

AI Trainer / QA (Remote) at Online Helpers (2023-05 – 2025-08)

• Worked as an AI Trainer, interacting directly with customers through the company's system and guided AI prompts to deliver service.
• Progressed into a QA Reviewer role, evaluating team and AI-assisted outputs for accuracy, quality, and compliance with project guidelines.
• Provided coaching and targeted feedback to improve performance and adherence to protocols.

Branch Manager at Great Image Services Corp (2017-11 – 2023-05)

• Achieved 192% of sales target, the highest branch performance on record, while maintaining service and quality standards.
• Oversaw daily branch operations, ensuring consistent product quality, accuracy, and customer service excellence.
• Implemented strategies that grew transactions, customer retention, and revenue.
• Trained, evaluated, and coached team members, reinforcing consistent adherence to company standards.

BSBA in Marketing Management – Pamantasan ng Lungsod ng Muntinlupa (2008 – 2012)