Tea Room Team Leader at Belmont House and Gardens, Faversham (2026-05 – 2026-10)
- Promoted from Tea Room Assistant to Team Leader within a short period, demonstrating rapid progression and strong performance.
- Led a team of 4 across both kitchen and tea room operations
- Managed end-to-end stock control: receiving deliveries, restocking, and monitoring daily and weekly inventory levels to prevent shortages.
- Trained new team members, assessing strengths and placing them in roles best suited to their skills.
- Resolved customer queries and complaints effectively by applying my knowledge of business processes and service standards.
- Trusted as a keyholder with full responsibility for opening and closing the store, ensuring security.
- Processed card and cash transactions accurately, maintaining precise records.
- Barista trained to a high standard and able to make a variety of drinks
- Preparation of light lunches and serving of cakes
Product and Marketing Executive at Path Destination Management, Whitstable (2024-02 – 2026-05)
Progressed from leading a large-scale data migration project to Product Lead, and subsequently to Product and Marketing Executive
- Oversaw end-to-end product development, including coordinating build completion, managing product documentation, and identifying and resolving product errors
- Drafted and managed contracts and product agreements with international partners
- Managed and grew the company's LinkedIn presence, including content planning and publishing
- Generated new business opportunities through targeted lead sourcing and outreach on LinkedIn
- Authored articles for company platforms, with multiple pieces published on the Pacific Asia Travel Association (PATA) website
- Designed visual content and marketing materials using Canva
- Facilitated cross-functional communication between UK and Thailand teams, leading product meetings in preparation for trip launches
Digital Learning Administrator at Rentokil Initial, Crawley (2021-04 – 2023-12)
- Personal Data Handling keeping GDPR guidelines in mind
- Written and Verbal communication both within my own team and on a global scale working with contacts across Asia, Africa and Europe
- Building relationships with contacts on a global scale to help meet demands and sort problems
- Use of both Google and Microsoft Systems
- Use of Mailchimp for Communicating new content
- Management of soft skills programs within the business and managing the trade over to a new soft skills provider
- Part of project to change our website host - This involved transferring both data and content
- Training Colleagues and Contacts on how to use our site to allow them to be more self sufficient in their work
Shift Manager at Domino's Pizza, Dorking (2018-10 – 2019-04)
- Managing a large team under the pressure of the busiest shifts to help hit goals and get food out on time
- Managed staff schedules to allow for adequately staffed shifts
- Trained and mentored new employees and found them a correct role in the team to ensure the flow of shifts
- Route Planning and organising of deliveries to customers to ensure hot food arrived within store mandated delivery windows
- Monitoring stock levels, ordering more stock and organising of deliveries in guidance with food safety rules
- Using my knowledge of the business and processes to help customers with all manner of queries and complaints
- Responsibility of being a keyholder and opening and closing of the store each day
Other Experience at Dog Walker/Kennel Hand (2012 – 2022)
- Hired on work experience at a kennels and kept on as paid staff after working with the dogs for a few months, keeping kennels and catteries clean, making sure dogs were exercise, fed and taken care of
- Long Term dog walker alongside family friend, walking groups of up to 6-8 dogs at a time of all breeds, sizes and temperaments
