Rhian Williams

I am a creative and detail-focused professional with experience across estate agency, customer service and property marketing. I particularly enjoy the creative side of estate agency — turning the details of a property into clear, engaging marketing that makes its strongest features stand out. I have hands-on experience producing property brochures and marketing copy, and I have developed a strong eye for selecting professional property photography that presents a home consistently and at its best.

I enjoy the balance between creativity and accuracy, creating marketing that is attractive and persuasive without overselling a property. Working within estate agency has given me a practical understanding of buyers, sellers, property presentation and the sales and lettings process. I understand that good marketing is not simply about making something look good; it is about communicating the right information in a way that creates genuine interest and encourages the right people to enquire.

I am naturally curious, enjoy developing ideas and take pride in producing polished work. I am now looking to build on the marketing experience I have gained within estate agency and move into a role where creativity, design and property marketing are a larger part of my day-to-day work.

Sales & Lettings Negotiator at Reeds Rains (2024-06 – Present)

• Produce property brochures and written marketing copy, presenting properties clearly and highlighting their strongest features.
• Select professional property photography with a strong eye for images that present each property consistently and attractively.
• Develop sales and lettings marketing materials for the Eccleshall branch and wider network.
• Use creative ideas to improve the presentation of properties while keeping marketing accurate and realistic.
• Manage property enquiries, conduct viewings and deliver excellent customer service throughout the sales process.
• Support sales progression from SSTC to completion, assisting with client communication and administration.
• Solely responsible for branch lettings compliance, tenancy administration and property inspections for managed properties.
• Provide administration and marketing support across the branch alongside day-to-day sales and lettings activity.
• Lead lettings negotiator for the branch.

Sales & Lettings Administrator at Belvoir (2022-09 – 2024-05)

• Supported sales, lettings and property management functions, including viewings and marketing.
• Maintained accurate compliance records and tenancy documentation.
• Managed inspections, deposits and contractor coordination.
• Liaised with landlords, tenants and third parties to resolve queries and oversee works.
• Property manager for nearly 100 lettings properties.

Trainee Estate Agent at Martin & Co (2022-07 – 2022-09)

• Arranged and conducted viewings, supported sales activity and assisted with marketing.

Sales & Marketing Advisor at Nuffield Health Hospital (2021-03 – 2022-07)

• Managed enquiries, referrals and quotations while delivering high standards of customer service.
• Liaised with patients, consultants and insurers, handling complaints and appointment bookings.
• Produced reports and trained new team members.

Customer Services Advisor at Nuffield Health HQ (2019-09 – 2021-03)

• Managed enquiries for all 31 Nuffield Health hospitals.
• Booked patient appointments and liaised with insurers and hospital teams.
• Maintained excellent customer service standards.

Au Pair at Private Family (2012-09 – 2013-07)

• Full-time childcare support for four French children aged between 2 and 8 years old.
• Gained resilience, confidence and independence through complete cultural immersion.
• Strengthened spoken French through everyday communication.
• Managed competing priorities and responsibilities.

Year Abroad Student at University of Portsmouth (2019-01 – 2019-12)

Completed a 10-month year abroad as part of BA in Combined Modern Languages.

• Studied and lived in both Belgium and Spain, developing adaptability, cultural awareness and confidence communicating in different environments.
• Strengthened French and Spanish language skills through academic study and everyday life abroad.

Bachelor of Arts in Combined Modern Languages – University of Portsmouth (2019)