Rhianna Chandegra

Psychology undergraduate with years of key experience working in customer service, looking for a customer facing role. Passion for people, demonstrated by a Psychology degree and therefore looking to gain experience working with different types of clienteles. Understanding of behaviour lends well to upselling and working towards targets. An array of soft skills such as adaptability, teamwork and communication etc. developed through experience.

Barista at Starbucks (2024-07 – Present)

• Prepared and served a range of hot and cold beverages to company quality and safety standards
• Strengthened interpersonal and communication skills through customer and colleague interaction
• Applied active listening and problem-solving skills to resolve customer concerns effectively
• Demonstrated adaptability, time management and attention to detail in a fast-paced environment
• Consistently worked towards targets and further training
• Managed transactions accurately using a POS system

Front of House at Sushi & Shakes (2022-10 – 2023-02)

• Communicated effectively with kitchen staff to coordinate service and resolve issues quickly
• Monitored from-of-house presentation and upheld company standards of cleanliness and organisation
• Managed telephone communications, deliveries and final preparations of hot and cold food and beverages
• Managed customer enquiries and feedback with empathy and problem-solving to increase customer satisfaction

BSc in Psychology – University of Reading (2024-09 – 2027-06)

International Baccalaureate (DP) – Hockerill Anglo European College (2022-09 – 2024-06)

GCSEs – Hockerill Anglo European College (2017-09 – 2022-07)