Rhianna

I'm a friendly and reliable person with great communication skills, always focused on helping customers and solving problems. I work well in a team, but I'm also happy to take the initiative when needed. I stay calm under pressure and enjoy finding solutions to challenges. I'm quick to learn and always eager to improve, with a strong focus on providing excellent service.

Customer Adviser - MEDEXPRESS

(2024-12)

• Provide multi-channel support via email, phone, live chat, messaging and social media, ensuring timely and accurate resolution of queries
• Liaise closely with clinicians, prescribers and pharmacy teams to ensure safe prescribing processes and patient safety compliance
• Manage end-to-end customer interactions, maintaining accurate records in CRM systems and escalating where clinically required
• Deliver high-quality, customer-first service within SLAs while contributing to continuous service improvement and patient experience feedback

Private Patient Coordinator - IMPERIAL PRIVATE HEALTH CARE

(2023-12 - 2024-12)

• Act as the main point of contact for private patients, providing support throughout their treatment journey
• Manage patient enquiries via phone, email, and in-person, ensuring a high level of customer service and professionalism
• Schedule and coordinate appointments, including consultations and surgeries, ensuring all necessary pre-surgery documentation is completed
• Liaise with hospitals and medical teams to refer patients, confirming appointment details and ensuring all requirements are met
• Handle all administrative tasks, including updating patient records, managing medical files, and maintaining accurate databases
• Ensure patients are fully informed about their procedures, insurance details, and any pre- or post-treatment instructions
• Monitor and track patient progress, offering support and follow-up care as needed, while maintaining confidentiality and compliance with medical regulations

Client Service Manager - SMARTR365

(2021-06 - 2023-11)

• Supported day-to-day operations by coordinating tasks between customer service and other departments
• Managed internal communications to ensure accurate information was shared across teams
• Monitored customer service metrics to identify areas for improvement and worked with the team to implement changes
• Helped streamline processes to improve efficiency, reducing response times and enhancing customer satisfaction

Customer Service Adviser - STARLING BANK

(2019-03 - 2021-05)

• Provided high-quality support to customers via phone, email, and web chat, resolving inquiries and issues efficiently
• Assisted customers and ensured a positive experience
• Managed customer complaints and escalations, following company protocols to reach timely and effective resolutions
• Worked closely with the operations team to ensure smooth order processing and accurate information flow
• Used CRM systems to track customer interactions, ensuring follow-ups and maintaining customer satisfaction

Upper Second-Class Honors (2:1) - Public Relations and Communications - University of Greenwich (2016 - 2019)

Sociology - Christ the King Sixth Form College (2013 - 2015)

English language - Christ the King Sixth Form College (2013 - 2015)

Media studies - Christ the King Sixth Form College (2013 - 2015)