Lead Receptionist/Qualified Dental Nurse
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I’m friendly and outgoing with 4 years of dental experience as a lead receptionist and qualified dental nurse. I am passionate about upholding high standards of dental care and creating a welcoming and friendly atmosphere in the workplace. I value team collaboration and ensuring each patient loves their experience. I am looking to further my career in the administration side of dental care. I am also studying a Biology A-Level and I am therefore looking for a part-time position.
November 2023 - current
Courtyard Dental Practice - Receptionist Lead/Dental Nurse
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Conducting various audits throughout the practice (x-ray, root canal, handwashing,
legionella, etc.)
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Creating spreadsheets to assist in tracking profit (petty cash, daily takings, monthly private takings for each dentist) and which patients have lapsed to encourage patients to return to the practice for consistent recalls
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Created and offered patient finance plans to assist in helping private dental care become more easily accessible for more patients
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Created and tracked staff rotas on a monthly basis
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Created a private fees list and consistently increased private fees for treatment each year
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Adhered to all dental care regulations and assisted in preparing for a successful CQC audit
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Ordered and maintained practice stock ensuring we always have all needed materials
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Worked in line with GDC standards and infection control regulations as a dental nurse
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Trained, mentored and managed new reception staff
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Worked in collaboration with the clinicians to create a personalised zoned diary according to each dentist's preference.
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Dealt with multiple patient complaints in adherence to practice complaints policy to an amicable outcome
July 2023 - September 2023
Yourway Transport LTD - Operations/Client services advisor
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Communicating with and updating clients
2
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Overseeing multiple spreadsheets and routinely updating the office system
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Ensuring all information given and received is accurate and sent out to the client in a timely manner
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Communicating with agents and ensuring all deadlines are met
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Informing clients professionally and quickly of any issues that may arise
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Answering any questions clients may have
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Working with colleagues to arrange and organize any new requests/jobs
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November 2022 - May 2023
Perio and Implant Dental Referral Centre - Trainee Dental Nurse
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Sterilizing instruments in the decontamination room
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Reading and understanding legislation and government bodies
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Assisting in the sale of varying dental procedures
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Making and answering calls from patient
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Sending emails to patients and answering their questions in a professional and friendly manner
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Assisting the reception with various tasks
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Assisting Dentist with certain procedures such as fillings, periodontal treatment etc
GDC License, Dental Nursing Diploma,October 2024 - September 2025
London Waterloo Academy - Dental Nursing Diploma
September 2019 - June 2021
Esher College, Esher - A-level
English Literature - B, History - C, 3D Design - C
September 2013 - June 2019
Sunbury Manor School, Sunbury - GCSE
English Literature - 8, English language - 7, Math - 5, History - 6, Biology - 4,
Chemistry - 4, Physics - 5, Art - 5, Food-tech - 5
