Compliance & SHEQ Manager - Connect Highways Traffic Management Limited - Ipswich
(2024-11)
- Administrative and operational responsibility for the implementation, management and continuous improvement of the organisation's ISO 9001-compliant Quality Management System.
- Managing a business intelligence function to improve data quality, generate business-wide reporting and enable data-driven decision-making.
- Analysing, developing and improving business processes to improve efficiencies and productivity whilst eliminating waste.
- Developing and writing policy to demonstrate compliance with industry best practices and regulatory requirements.
- Supporting and implementing effective project management methodologies and practices throughout key business areas.
- Establishing and implementing key management systems, such as Quality, Information Security, and Environmental Management Systems, in accordance with the requirements of internationally recognised standards such as ISO 9001, ISO 45001 & ISO 14001.
- Establishing, implementing and supporting an effective and efficient carbon reduction and environmental sustainability policy. Production of carbon reduction plans and reporting in compliance with PPN 06/21.
- Generating reporting towards key compliance requirements, including social value realisation, carbon and environmental sustainability initiatives and comprehensive commercial analysis.
- Auditing all departments and areas of the organisation, with a view to identifying non-conformity and implementing meaningful corrective and preventive actions.
- Provision of tender and bid support for business development, engaging the organisation in commercial frameworks with major clients and commercial entities.
Quality Management Consultant - OneQMS UK - Ipswich
(2024-09)
- Directing full-lifecycle ISO 9001 certification programmes, building tailored Quality Management Systems to drive operational excellence and compliance.
- Consulting with senior leadership teams to identify process inefficiencies, delivering structured solutions and bespoke analytical tools.
- Authoring core procedural documentation, risk assessments, and quality manuals to align with rigorous national and international standards.
- Managing the commercial growth of the consultancy, defining service offerings, project scopes, and premium implementation strategies.
Process Analyst - Getech Ltd - Ipswich
(2021-11 - 2024-11)
- Administrative and operational responsibility for the implementation, management and continuous improvement of the organisation's ISO 9001-compliant Quality Management System, with three years of successful audits as result.
- Managing a business intelligence function to improve data quality, generate business-wide reporting and enable data-driven decision-making.
- Analysing, developing and improving business processes to improve efficiencies and productivity whilst eliminating waste.
- Developing and writing policy to demonstrate compliance with industry best practices and regulatory requirements.
- Supporting and implementing effective project management methodologies and practices throughout key business areas.
- Establishing and implementing key management systems, such as Quality, Information Security, and Environmental Management Systems, in accordance with the requirements of internationally recognised standards such as ISO 9001, ISO 27001 & ISO 14001.
- Establishing, implementing and supporting an effective and efficient carbon reduction and environmental sustainability policy. This work was recently reviewed and validated by external third-party Ecologi, who awarded the organisation with its highest accolade of a GOLD 'For Our Planet' award.
- Generating reporting towards key compliance requirements, including social value realisation, carbon and environmental sustainability initiatives and comprehensive commercial analysis.
- Auditing all departments and areas of the organisation, with a view to identifying non-conformity and implementing meaningful corrective and preventive actions.
- Providing support to Tendering teams, having contributed significantly to the successful award of Supplier status on a number of national and governmental procurement frameworks.
TPI Sales Administrator - Haven Power - Ipswich
(2019-01 - 2021-11)
- Responsible for supporting TPI Sales function with administration - specifically focused on setting up tenders, locking in sales & resolving queries for broker sales. Additional duties include supporting other departments with more complex admin tasks, reporting & query resolution.
- Further responsibilities during this role include participation in several projects and ongoing developments, focusing on numerous subjects such as systems automation, database development & improved reporting between departments.
- Supplementary to my role, I am also a Change Ambassador for the business - assisting in the rollout of major business changes across the Sales area. I've also been fortunate enough to participate as a Data Protection champion within the business, handling high-level data queries and promoting effective data governance across the company.
Direct SME Renewal Executive - Haven Power - Ipswich, Suffolk, UK
(2018-07 - 2018-12)
Responsibilities involved direct telesales in the live energy market and renewal-based administration. During my time in the role, I also took part in extensive testing for the new telephony systems and supported other departments wherever possible, such as training newly hired employees and providing tutorials to colleagues in the use of new systems and software.
- Received noticeable praise for attention to detail, efficiency and willingness to go the extra mile to ensure proper process and due diligence.
