Customer Service & Property Services at RESIDENTIAL LAND
- Welcomed residents, visitors and prospective tenants, providing friendly and professional customer service.
- Responded to enquiries and helped resolve customer queries and day-to-day issues.
- Conducted property viewings and ensured spaces were clean, presentable and ready for visitors.
- Coordinated appointments, move-ins and other customer requests.
- Worked closely with colleagues and contractors to provide a smooth customer experience.
- Maintained accurate records and completed general administrative tasks.
Front-of-House & Guest Services at WENTWORTH CLUB
Front-of-house and guest services role within a luxury private golf and country club, providing friendly and professional service to members, guests and visitors.
- Welcomed members and guests, providing a friendly and personalised service throughout their visit.
- Handled customer enquiries, bookings and reservations across the club.
- Provided information and recommendations on club facilities, services and events.
- Responded to customer requests and resolved issues quickly and professionally.
- Processed payments and maintained accurate booking and customer records.
- Worked closely with restaurant, events, golf, spa and accommodation teams to provide a smooth customer experience.
- Supported weddings, conferences, private events and busy periods, working efficiently as part of a large team.
- Maintained high standards of presentation and customer service within a busy, luxury environment.
Front-of-House & Guest Services at WENTWORTH CLUB (2015-01 – 2020-12)
- Supported the delivery of large-scale events, including the BMW PGA Championship, welcoming thousands of guests annually.
- Nominated for Employee of the Quarter (2018) in recognition of outstanding customer service and operational support.
Banqueting Staff at THE RUNNYMEDE-ON-THAMES (2015-01 – 2019-12)
As casual banqueting staff, I supported the delivery of weddings, conferences, private functions, celebrations, and corporate events within a busy four-star hotel and events venue.
- Delivered attentive table service to guests across a wide variety of events, ensuring a professional and welcoming dining experience.
- Assisted with the preparation and set-up of function rooms, maintaining high presentation standards before, during, and after events.
- Worked efficiently as part of a large hospitality team during high-volume service, adapting quickly to changing guest requirements.
- Served food and beverages while providing friendly, responsive customer service throughout each event.
- Maintained cleanliness and presentation standards, including table settings, glassware, and service stations.
- Supported the smooth running of events through effective communication and teamwork with colleagues and event coordinators.
Retail Staff at CHOCOLATAS
Award-winning artisan chocolatier specialising in handcrafted premium chocolates, serving both local customers and international visitors.
- Delivered friendly, engaging and knowledgeable customer service within a busy, high-footfall retail environment.
- Welcomed customers, built rapport and created a positive and memorable shopping experience.
- Talked customers through products, flavours and recommendations, helping them choose products suited to their preferences.
- Used product knowledge and confident communication to answer questions and provide helpful recommendations.
- Processed cash and card transactions accurately and efficiently, particularly during busy periods.
- Maintained attractive product displays and high standards of cleanliness and presentation throughout the store.
- Assisted with stock management, replenishment and the general day-to-day running of the shop.
- Responded to customer enquiries both in person and via telephone and email.
- Worked as part of a small team to keep the store running smoothly during busy tourist periods.
Retail Staff at GRANVILLE ISLAND SPICE CO.
Speciality food retailer offering ethically sourced spices and ingredients from around the world, with a strong focus on customer interaction, product knowledge and creating an engaging shopping experience.
- Welcomed and engaged customers from a wide range of backgrounds, creating a friendly and approachable shopping environment.
- Used active listening to understand customer interests and provide personalised product recommendations.
- Developed knowledge of spices, ingredients and products from around the world to confidently answer customer questions.
- Shared product information and recommendations in an engaging and enthusiastic way.
- Assisted customers in discovering new products and helped create an enjoyable, interactive shopping experience.
- Processed and prepared online orders, ensuring products were accurately selected, packed and ready for collection or delivery.
- Responded to customer enquiries and supported customers both in-store and online.
- Maintained attractive product displays, restocked shelves and helped keep the store clean, organised and well presented.
- Worked closely with colleagues to support the smooth running of the shop during busy periods.
