Agile Business Analyst at Low Carbon Contracts Company (LCCC) (2024-08 – Present)
- Led enterprise transformation and operational improvement initiatives across business, operations, and technology workstreams.
- Conducted business analysis, requirements gathering, and process modelling across enterprise programmes.
- Facilitated requirements elicitation through stakeholder interviews, workshops, surveys, and collaborative sessions.
- Coordinated AS-IS / TO-BE analysis, customer journey mapping, and workflow assessments for improving operational efficiency and delivery governance.
- Identified new opportunities for automation, process optimisation, and strategic transformation.
- Facilitated stakeholder workshops, sprint planning, backlog refinement, retrospectives, and governance meetings supporting Agile delivery.
- Collaborated with Product Owners, architects, engineering teams, and operational stakeholders supporting scalable technology solutions.
- Supported operational reporting, reconciliations, onboarding activities, implementation planning, and UAT coordination across cross-functional teams.
- Produced high-quality business writing, governance reports, and executive documentation.
- Experienced in analysing operational dependencies, system integrations, APIs, data flows, and downstream application impacts, supporting delivery readiness.
- Expertise in SQL, Excel, and reporting tools for operational analysis, governance reporting, and business decision support.
- Provided guidance and support across transformation and operational change programmes.
Consultant – Senior Agile Business Analyst / Transformation Consultant at CAPCO Consulting (2021-09 – 2024-08)
Supported strategic transformation, Payments Product Delivery, and enterprise banking initiatives across Product, Technology, and Operations teams.
- Facilitated Requirement gathering and translation into user stories, functional specifications, and operational delivery artefacts.
- Worked across Payments, Treasury, transaction processing, and operational transformation initiatives within highly regulated banking environments.
- Supported ISO 20022-related initiatives, payment workflows, SWIFT, BACS, and CHAPS transformation activities.
- Conducted process optimisation, workflow mapping, AS-IS / TO-BE analysis, and operational assessments supporting strategic business initiatives.
- Facilitated governance forums, stakeholder workshops, Agile ceremonies, and strategic delivery discussions across global teams.
- Supported Middle Office operational workflows, reconciliations, reporting activities, and operational controls across enterprise banking platforms.
- Collaborated with Trading, Operations, Risk, Compliance, and Technology teams supporting strategic delivery and system integration initiatives.
- Worked with APIs, downstream applications, operational ecosystems, onboarding activities, and enterprise integration programmes.
- Coordinated delivery plans, RAID logs, governance artefacts, project milestones, dependencies, and implementation activities.
- Supported UAT coordination, defect management, and issue resolution across programmes.
- Coordinated AS-IS / TO-BE analysis, customer journey mapping, and workflow assessments for improving operational efficiency and delivery governance.
- Identified new opportunities for automation, process optimisation, and strategic transformation.
- Facilitated stakeholder workshops, sprint planning, backlog refinement, retrospectives, and governance meetings supporting Agile delivery.
- Collaborated with Product Owners, architects, engineering teams, and operational stakeholders supporting scalable technology solutions.
- Supported operational reporting, reconciliations, onboarding activities, implementation planning, and UAT coordination across cross-functional teams.
- Produced high-quality business writing, governance reports, and executive documentation.
- Experienced in analysing operational dependencies, system integrations, APIs, data flows, and downstream application impacts, supporting delivery readiness.
- Expertise in SQL, Excel, and reporting tools for operational analysis, governance reporting, and business decision support.
- Provided guidance and support across transformation and operational change programmes.
Consultant – Senior Agile Business Analyst / Transformation Consultant at CAPCO Consulting (2021-09 – 2024-08)
Client: HSBC, London, UK
- Supported strategic transformation, Payments Product Delivery, and enterprise banking initiatives across Product, Technology, and Operations teams.
- Facilitated Requirement gathering and translation into user stories, functional specifications, and operational delivery artefacts.
- Worked across Payments, Treasury, transaction processing, and operational transformation initiatives within highly regulated banking environments.
- Supported ISO 20022-related initiatives, payment workflows, SWIFT, BACS, and CHAPS transformation activities.
- Conducted process optimisation, workflow mapping, AS-IS / TO-BE analysis, and operational assessments supporting strategic business initiatives.
- Facilitated governance forums, stakeholder workshops, Agile ceremonies, and strategic delivery discussions across global teams.
- Supported Middle Office operational workflows, reconciliations, reporting activities, and operational controls across enterprise banking platforms.
- Collaborated with Trading, Operations, Risk, Compliance, and Technology teams supporting strategic delivery and system integration initiatives.
- Worked with APIs, downstream applications, operational ecosystems, onboarding activities, and enterprise integration programmes.
- Coordinated delivery plans, RAID logs, governance artefacts, project milestones, dependencies, and implementation activities.
- Supported UAT coordination, defect management, and issue resolution across programmes.
Consultant – Senior Agile Business Analyst / Transformation Consultant at CAPCO Consulting (2021-09 – 2024-08)
Client: Royal London Group, London, UK
- Supported cloud migration and legacy application modernisation initiatives across insurance and pension platforms at Royal.
- Facilitated system integration, data migration, and cloud onboarding activities across enterprise applications.
- Conducted business process analysis, operational assessments, and workflow optimisation across customer servicing functions.
- Collaborated with stakeholders, Product Owners, architects, and delivery teams, supporting implementation and governance activities.
- Worked extensively with Azure DevOps for backlog management, sprint tracking, user stories, and Agile delivery governance.
- Expertise in SQL and Excel for operational reporting, data interpretation, and business analysis activities.
Agile Project Manager / Scrum Master at Barclays (2018-08 – 2018-10)
- Facilitated Agile ceremonies, sprint planning, governance reviews, delivery tracking, and stakeholder management activities.
- Managed backlog prioritisation, task management, delivery reporting, and implementation coordination across banking programmes.
- Identified new opportunities for automation, process optimisation, and strategic transformation.
Senior Associate Consultant – Business Analyst at Infosys Ltd (2016-03 – 2018-08)
Client: Allianz Insurance, Munich
- Gathered and analysed business requirements supporting insurance transformation and operational change initiatives.
- Conducted workflow analysis, process optimisation, governance reporting, and operational assessments across enterprise programmes.
- Created user stories, BRDs, FRDs, RTMs, and process documentation supporting Agile and Waterfall delivery teams.
- Created business specifications, user stories, acceptance criteria, and operational documentation supporting Agile delivery.
Associate System Engineer / Software Developer at IBM India Pvt Ltd (2012-07 – 2016-02)
Client: American Express, USA
- Worked across SDLC phases, including requirements analysis, software development, testing, implementation, and integration support.
- Supported enterprise banking and transaction-processing applications across complex operational environments.
- Delivered articulate presentations, governance updates, and stakeholder communications.
- Built strong stakeholder relationships across business, operations, and technology teams.
- Coordinated UAT, defect management, and release validation activities for migrated applications.
