Richard Osei

A dedicated and proactive customer-focused professional with several years experience in delivering excellent customer service in a fast-paced environments, consistently delivering high-quality service and building positive customer relationships. Skilled in managing customer enquiries, resolving issues, handling pressure efficiently and ensuring a smooth end-to-end service experience. Ability to handle transactions, coordinate orders, and maintain accurate records.

Recognised for effective communication skills, attention to detail, and the ability to remain calm and solution-oriented when dealing with diverse customer needs. Committed to maintaining high standards of professionalism, compliance, and customer satisfaction while contributing to a positive and efficient workplace.

Customer Service Assistant at Ipserv (2024-08 – Present)

Provide front-line customer service support within a high-traffic parking environment

• Develop and deliver front-line customer service support within a high-traffic parking environment, providing clear guidance on parking availability, entry and exit procedures, and site navigation to ensure a seamless customer experience.
• Coordinate vehicle movement by directing drivers to appropriate parking bays, maintaining smooth traffic flow, and proactively reducing congestion during peak hours and special events.
• Monitor adherence to parking regulations, including enforcement of restricted zones, reserved spaces, and safety protocols, while maintaining a visible presence to promote order, safety, and security.
• Improve traffic flow efficiency during peak hours by proactively directing vehicles and optimising parking space utilisation, reducing congestion.
• Deliver high-quality customer service through prompt assistance, clear communication, and effective resolution of parking-related queries.
• Reduce parking violations by consistently carrying out regular patrol and monitoring compliance with parking regulations and educating customers on proper parking procedures and restricted zones.
• Contribute to a safer parking environment by identifying and reporting potential hazards to the appropriate authorities.

Volunteer Retail Assistant at Cancer Research UK (2024-06 – 2024-10)

Provided customer service in a busy retail environment for charity

• Provided friendly and efficient customer service in a busy retail environment, assisting customers with purchases and promoting a positive shopping experience aligned with the charity's mission.
• Operated the till system with accuracy, processing cash and card transactions while maintaining accountability and minimising discrepancies. Sorted, priced, and displayed donated items to a high standard, ensuring the shop floor remained visually appealing and organised to maximise sales potential.
• Increased daily sales contributions by supporting efficient checkout processes and engaging customers, improving transaction speed and satisfaction during peak store hours.
• Supported stock replenishment efforts, ensuring consistent availability of items.
• Promoted charity awareness through customer interaction, helping increase donations and support fundraising goals during the volunteering period.

Customer Service Assistant at Loyab Heritage (2020-01 – 2024-03)

Managed customer enquiries and order processing

• Managed customer enquiries via phone, email, and face-to-face interactions, provided service knowledge and ensured a high level of customer satisfaction.
• Accurately processed customer orders by logging specifications into internal systems, handled payments securely.
• Built strong customer relationships and maintained excellent service.
• Prepared and issued digital proofs for client approval prior to final production, ensured alignment with customer expectations.
• Delivered prompt responses and maintained high service standards.
• Enhanced customer satisfaction by providing tailored product recommendations, contributing to repeat business and positive client feedback.

Certificate in Excellence In Customer ServiceCertificate in Excellence In Customer –Centric Approach