Claims Director
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Accomplished and driven insurance professional with a legal background providing exceptional technical, analytical and commercial capability together with operational leadership and people development skills.
Delivers an improved claims performance across multiple products bringing control and capability into functions by delivering through multiple layers of internal claims personnel and external supply chain.
Delivered large scale organisational change programmes to create more efficient and effective claims operations whilst also improving the customer journey.
Ability to build, lead and motivate cross functional senior teams – underwriting, pricing, technical, operations
Strong interest in wider market insights; competitor strategies and keen industry speaker
UK – Home Claims Operations Director • Budgetary accountability and full responsibility for the operational management and indemnity performance of the UK Home Claims teams including the Loss Adjusting Function. • The function itself consists of circa 400 people across 2 locations including a number of homeworking desk and field based loss adjustors (as at Q4 2024).
UK – Head of Commercial Claims Operations • Responsibility for the management of the UK Commercial Claims teams across both first and third party handling with focus upon Property, CE&RE, Employers Liability, Public Liability and Product Liability including Fraud.
• The function consisted of circa 150 people across 2 locations including a number of homeworking loss adjustors specialising in First Party Property Claims.
• Responsibility for the delivery of customer service, indemnity control, operational performance targets and to ensure the necessary claims capacity and capability exists.
UK – Head of Motor Injury Claims (including Operations) • Overall accountability for Motor Injury claims up to the value of £100k. This included responsibility for internal claims control, audit performance and training and upskilling of the overall function which consisted of circa 200 people across 4 locations.
• As well as operational responsibility I developed the injury strategy to proposed regulatory changes following implementation of LASPO and Jackson Reforms.
• Responsibility for the delivery of performance targets together with focus on the technical and leadership development of all people across the function.
2018 – Director of ELTO (Employers Liability Tracing Office)
2013 – Partner – Parabis Law LLP
2009 - Associate Partner – Parabis Law LLP
2004 - Qualified as a Solicitor
1997 – 2001 Manchester Metropolitan University – Law LLB (Hons) / Legal Practice Course
1995 – 1997 City of Stoke on Trent Sixth Form College – 4 A Levels
1990 – 1995 Newcastle under Lyme School – 9 GCSE’s grades B and above
