Richard Jackman

Call Centre Operative

Talent

CaerphillyMember since 5 June 2026

Contact Centre AgentConfident and articulateGood memory for detailed safety and other proceduresPleasant and polite telephone mannerFull clean driving license

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Contact Centre AgentConfident and articulateGood memory for detailed safety and other proceduresPleasant and polite telephone mannerFull clean driving license

About

I am a cheerful person who is very reliable and punctual. I am polite and loyal, and I enjoy working as part of a team. I am willing to learn new skills and expand on the skills I have already gained. I am good at following instructions and procedures.

I would love to work in a customer service role. I have an incredible memory for technical details and customers' faces. I enjoy talking with people and customers really like my ability to remember previous conversations that we have had.

I will have a very positive effect on your customers and your workforce.

Experience

Call Centre Operative - Sky Contact Centre - Cardiff

(2022-10 - 2023-03)

Main Responsibilities

Answering phone calls from customers regarding their TV, Mobile and Broadband packages.
Dealing with any customer issues and problems.
Working within a team environment.
Working to deadlines.
Providing high quality customer service.

Food Collection Driver - Glenwood Church

(2024-09)

Collecting food from the Fair Share Cymru warehouse and delivering it to the church foodbank. I liaise with church staff and help organise the food items.

Volunteer Driver - Trowbridge Link - Trowbridge

(2017-02 - 2020-12)

I was a volunteer driver with our local Link scheme. I really enjoyed transporting the customers to their appointments in Trowbridge and Bath. I am reliable, punctual and I enjoyed chatting to the clients. I have been told that they liked travelling with me too.

Volunteer - The Storehouse Foodbank - Trowbridge

(2016-02 - 2018-06)

For one morning a week, I assisted with packing food for clients of the Food Bank, and collecting food donations from local supermarkets.

Cinema Host - Odeon Cinema - Trowbridge

(2016-10 - 2016-10)

Over a period of 10 days I helped with all aspects of being a cinema host: checking tickets, cleaning the cinema, screen checks and retail.

Trainee Receptionist - Guy Salmon Land Rover - Bristol

(2013-07 - 2016-07)

For three years, I worked unpaid for one day a month at the dealership on the front desk. My duties included welcoming customers to the dealership, providing refreshments to customers, answering the phone, redirecting calls and recording all interactions on the database. I was also able to shadow staff in some of the other departments, including Sales, Marketing and Service.

Work Experience - TH White Land Rover - Royal Wooten Bassett

(2012-05 - 2012-05)

I had 5 days work over 5 weeks with this Land Rover dealership. I cleaned cars, and prepared new cars before sale.

Work Experience - First Great Western - Westbury, Trowbridge, Bristol Temple Meads

(2008-10 - 2015-08)

Five separate occasions of work experience at various stations. I have worked in the ticket office, train despatch, ticket checking, customer services, platform announcements and assisting customers with their luggage.