Richard Macvicar

I am 39 years of age. For the past 20 years, I have been a front-line hands on operator and Manager in restaurants, coffee shops and most recently Unit General Manager of a BP Connect (Marks & Spencer) retail branch. My experience includes having worked in some of the busiest and most challenging areas in Glasgow to some of the wealthiest in Surrey. This has proved invaluable to me as a Manager in dealing with people and situations.

Unit General Manager - BP PLC - Surrey, London

(2016-01)

Responsible for running a 7-day per week operation organising staff shift schedules, P&L forecasting, adherence to Company policies, liaising with shopping centre management and dealing with all other relevant issues arising on a day-to-day basis. Recruit, train and mentor all staff and maintain a succession-planning programme. Have introduced an instore rotational work experience programme to broaden team member's operational skills.

• Contracted to 48-hour working week
• Recruitment of staff
• Interviewing and vetting potential recruits
• Terms and conditions of employment
• Training, mentoring and delegating staff
• Implementation of Costa policies and procedures
• Organising shift rotas and rosters
• Staff appraisals
• Labour costs control
• Covering staff absence
• Incentivising staff performance
• Always seeking to achieve excellence
• Security of premises
• Maintenance of premises
• Liaison with sub contractors
• Maintenance of equipment
• Cleanliness
• Stock control
• Temperature controls
• Product waste control
• Customer service and engagement
• Incident reporting
• Analysis & report writing
• P&L analysis & forecasting
• Banking
• Liaison with shopping centre management
• Preparation and presentations
• Attendance at meetings and conferences
• Attending courses
• Assisting other store managers when required
• Organising charity events

Store Manager - Costa Coffee Walton, Surrey - Walton, Surrey

(2009-01 - 2016-12)

Assistant Manager - Costa Coffee Esher, Surrey - Esher, Surrey

(2007-01 - 2009-12)

Shift Manager - Burger King Glasgow - Glasgow

(2005-01 - 2006-12)

Team member/Supervisor - Burger King Glasgow - Glasgow

(1999-01 - 2004-12)

NVQ Level 3 - Business Management - Brooklands College, Surrey

Food and Hygiene studies - Glasgow College of Technology

Williamwood High School, Clarkston, Glasgow

Carolside Primary, Clarkston, Glasgow