Richard Strina

A highly organised and reliable cleaner with 8 years of dedicated experience in efficiently managing cleaning operations, ensuring and maintaining accurate records. My background includes extensive experience within the Home Office and Royal Mail and customer service excellence. I am adept at handling a high volume of tasks in fast-paced environments, with a strong focus on accuracy, confidentiality, and attention to detail.

I bring a proactive approach to problem-solving and a commitment to supporting team efficiency and smooth operational flow.

Homeless Support Worker - Employer - London

• Direct Client Support: Provided individualised support to over 30 homeless clients, assisting 65% of them in securing stable housing through personalized action plans and continuous follow-up.
• Crisis Response and Stabilisation: Delivered immediate assistance in over 100 critical situations, successfully stabilising living conditions for 25 high-risk clients through rapid intervention and resource mobilisation.
• Holistic Needs Assessment: Conducted comprehensive needs assessments for 40+ clients, resulting in tailored support plans that addressed housing, employment, and mental health needs, with a 70% improvement in client stability.
• Job Search and Employment Support: Worked directly with 40+ clients to enhance job readiness through resume building, interview coaching, and direct employer engagement, leading to a 45% job placement rate.
• Health and Wellness Advocacy: Personally accompanied clients to healthcare and mental health appointments, ensuring access to necessary services and contributing to a 70% improvement in overall client health and wellbeing.
• Empowerment Through Education: Facilitated life skills training for 50+ clients, focusing on budgeting, self-care, and nutrition, with 80% of participants reporting increased confidence in managing daily life.
• Client-Centred Advocacy: Advocated on behalf of clients with local authorities, securing essential benefits and housing support, which led to over £10,000 in grants and significantly improved living conditions for clients.
• Ongoing Emotional and Practical Support: Provided regular one-on-one counselling and practical support, helping clients navigate the complexities of homelessness with a 90% satisfaction rate in client feedback.
• Reintegration into the Community: Supported 30+ clients in reconnecting with community services and networks, which enhanced social support and reduced isolation by 50%.
• Volunteer Collaboration: Worked closely with a team of 15 volunteers to expand direct client services, resulting in a 20% increase in client engagement and support availability.

Postman - Royal Mail