Richie Haldane

Friendly, reliable and customer-focused retail professional with experience in charity retail, customer service, community support and team working. Currently supporting the day-to-day operation of a busy charity shop, assisting customers, processing sales, sorting donations, replenishing stock and creating welcoming shopping environments. Bringing previous retail management experience from Safeway, with a strong understanding of customer service, merchandising, shop presentation and supporting team members to achieve high standards.

Confident working independently, taking responsibility for daily operations and adapting quickly to different environments and priorities. Passionate about supporting local communities and helping charities raise vital funds through excellent customer experiences, strong teamwork and professional shop standards.

Shop Sales Assistant at Warming Up The Homeless, Hastings (2026-04 – Present)

• Welcome and assist customers in a busy charity retail environment.
• Deliver excellent customer service and create a friendly, welcoming atmosphere.
• Process customer purchases accurately and efficiently.
• Receive, sort, prepare and price donated goods for sale.
• Create attractive displays and replenish stock throughout the day.
• Maintain high standards of shop presentation and cleanliness.
• Work closely with volunteers and support a positive team environment.
• Help maximise sales through effective merchandising and customer engagement.
• Build positive relationships with customers, supporters and community members.
• Contribute to the successful day-to-day operation of the shop.

Teaching Assistant (SEN) at Teaching Personnel Schools Across Kent & East Sussex & Snowfields Academy (2022-01 – 2025-12)

• Developed strong communication and interpersonal skills working with a wide range of people.
• Built positive relationships with pupils, colleagues and families.
• Supported individuals within busy and demanding environments.
• Demonstrated patience, flexibility and adaptability.
• Worked collaboratively as part of multidisciplinary teams.
• Maintained accurate records and followed safeguarding procedures.

Care Worker at Home Instead Senior Care (2020-01 – 2022-12)

• Delivered person-centred support to older adults.
• Built trusted relationships with clients and families.
• Demonstrated empathy, professionalism and excellent communication skills.
• Supported individuals to maintain independence and wellbeing.
• Adapted to changing priorities and individual needs.

Customer Service Manager at Safeway (2001-01 – 2004-12)

• Managed customer service activities within a busy retail environment.
• Supported daily store operations and customer enquiries.
• Assisted in supervising staff and ensuring excellent service standards.
• Helped maintain attractive store presentation and merchandising standards.
• Resolved customer concerns professionally and effectively.
• Contributed to achieving commercial and customer service objectives.
• Developed strong retail, leadership and organisational skills.

Security Officer at G4S Aviation Services (Virgin Contract)

• Delivered exceptional customer service in a busy public-facing environment.
• Assisted passengers and visitors in a professional and approachable manner.
• Worked effectively under pressure and within established procedures.
• Developed strong communication and conflict-resolution skills.

Postal Worker at Royal Mail (Agency)

• Demonstrated reliability, excellent timekeeping and organisational skills.
• Worked efficiently to meet deadlines and service expectations.
• Delivered high levels of customer service throughout the local community.

o Safeguarding & Mental Capacity / DOLS o Basic Life Support o Moving and Handling Level 1 and Moving of people o Infection control o Food hygiene o End of Life Care o Module 1 Ageing Process o Module 2 Safe Client / Safe care o Module 3 Building Relationships o PRICE trained