Richmond Owusu

Workplace & Facilities Manager with 8+ years of delivering high-quality facilities management and workplace services across high-profile corporate environments. Proven ability to manage the end-to-end delivery of FM services, line manage and develop operational teams, oversee third-party supplier and contractor relationships, maintain statutory compliance, and ensure the physical workplace environment remains fit for purpose and supports an excellent staff and visitor experience. Experienced in managing soft services including reception, cleaning, security, catering, and meeting room operations, as well as coordinating hard services, maintenance scheduling, and compliance documentation.

I have a IOSH Managing Safely qualification. Recognised for sustaining 90%+ compliance scores, building strong stakeholder relationships, and driving continuous improvement across complex, multi-site environments. I bring a collaborative, people-focused approach and a genuine commitment to workplace experience, service quality, and operational best practice.

Multi-Site Operations & Compliance Manager at Proception (2025-03 – Present)

Managing day-to-day delivery of facilities management services across a 5-fully managed building commercial, serving as the primary operational contact for clients, contractors, service partners, and workplace teams.

• Managing soft services across the estate including front-of-house operations, meeting room coordination, workplace events, cleaning standards, and general facilities support, ensuring a consistently high-quality workplace experience.
• Holding full responsibility for contractor management, ensuring compliance with RAMS, permit-to-work procedures, and health & safety standards prior to and during all works on site.
• Maintained compliance documentation above 90% on Data Station, ensuring all statutory H&S records, PPM logbooks, and maintenance documentation were accurate, current, and audit-ready at all times.
• Organised and tracked annual risk assessments across the estate, ensuring remedial actions were closed within agreed timeframes through proactive liaison with service partners and technical teams.
• Monitored SLA and KPI performance across all service areas, identifying underperformance and driving continuous improvement in service delivery standards.
• Collaborated with all departments and service partners to design and deliver a Health & Safety at Work Week initiative, writing and implementing new engagement processes across the estate.
• Key achievement: Sustained 90%+ statutory compliance across 40 buildings with zero critical audit failures, through systematic documentation management and proactive partner coordination.

Duty Shift Manager at Bidvest Noonan Group (2020-10 – 2025-08)

Line managed a team of 30+ operational staff across multiple high-profile corporate sites, with full responsibility for recruitment, inductions, performance evaluations, coaching, development conversations, scheduling, and day-to-day team leadership.

• Mentored and coached team members to improve individual performance and service standards, ensuring all staff were fully competent in their roles and supported to reach their potential.
• Managed day-to-day workplace and facilities operations, overseeing the delivery of soft services, front-of-house support, and operational continuity across multiple corporate environments.
• Managed supplier and contractor performance, monitoring delivery against SLA and KPI targets, escalating service failures, and supporting continuous service improvement across all operational areas.
• Maintained H&S compliance records and PPM schedules on RiskWise, regularly reviewing documentation to ensure operational procedures were followed and records remained accurate and current.
• Reviewed all contractor method statements and risk assessments prior to site access, ensuring safe working practices were in place and coordinating access arrangements with the security team.
• Supported budget monitoring and financial administration, processing accruals and invoices and assisting with procurement queries to support accurate financial reporting.
• Liaised with utility brokers to monitor billing, identify anomalies, and support energy cost reduction initiatives in line with the estate's sustainability targets.
• Key achievement: Line managed 30+ staff and delivered uninterrupted workplace operations across multiple high-profile sites over five years, with no reportable SLA breaches and consistently strong client satisfaction.

Health & Safety Controller at Axis Security (2018-10 – 2020-09)

Delivered health & safety advisory support and compliance management across an 11-acre mixed-use estate, working closely with facilities management and operational teams to maintain a safe, compliant working environment.

• Wrote, reviewed, and updated H&S policies and procedures, ensuring staff and service partners were trained and engaged when new processes were implemented across the estate.
• Conducted monthly compliance inspections and chaired quarterly H&S stakeholder meetings, maintaining clear reporting lines and accountability.
• Led incident investigations and root cause analysis, producing monthly leading and lagging indicator reports for senior management and implementing preventative measures to avoid recurrence.
• Appointed and trained competent persons for fire marshal, first aid, and evacuation chair operator roles; delivered H&S and management system training across the estate.
• Key achievement: Established a structured H&S compliance and training framework that significantly improved audit outcomes and staff safety awareness across a complex multi-use estate.

GCSEs – Walworth Academy (2004)