Richrene Taylor

Highly motivated and results-driven professional with over 25 years of experience in the service industry, both in corporate and private sectors. An effective communicator with exceptional interpersonal skills and a keen eye for detail, I possess a passion for driving customer satisfaction and delivering maximum results. As a natural leader, I'm committed to promoting a collaborative and productive work environment, whilst continuously seeking out new opportunities for growth and development.

With a flexible and positive approach to problem-solving, I am confident in my ability to excel in any new challenge as a part of your team.

Workplace Experience Manager - S&P Global

(2023-10 - 2025-09)

• Delivered a people-focused environment that enhances client experience, operational efficiency, and brand standards through strong team leadership and service excellence.
• Led daily workplace operations including front-of-house, reception, events, meeting rooms, and stakeholder engagement.
• Managed workplace budgets, vendor contracts, and SLAs, ensuring cost efficiency, compliance, and service quality while identifying savings opportunities.
• Maintained a safe and compliant workplace through inspections, audits, and risk assessments, promoting a proactive health, safety, and continuous improvement culture.
• Collaborated cross-functionally with Facilities, Housekeeping, Catering, HR, IT, vendors, and engineering to deliver a seamless workplace experience.
• Acted as the primary point of contact for workplace initiatives, senior stakeholders, landlords, and contractors, driving continuous enhancements and PPM compliance.

Workplace Lead - Barclays Private & Wealth Management - Central London

(2021-04 - 2023-09)

• Mobilised two bespoke Barclays Private Bank buildings in Central London, delivering premium client spaces and events through cross-department collaboration, budget planning, and operational setup.
• Developed and implemented standard operating procedures to ensure consistent and efficient day-to-day operations.

Floor Manager - Barclays Investment Bank

(2020-08 - 2021-04)

• Efficiently managed meeting room setups and catering services, ensuring seamless delivery and a consistently positive client experience.
• Delivered outstanding customer service by promptly addressing client queries and proactively fulfilling service requests to uphold high satisfaction levels.
• Led staffing operations, including recruitment, appraisals, and performance reviews, while coordinating training and development programs to enhance team capability and engagement.
• Oversaw building operations throughout their lifecycle, ensuring efficient maintenance, refurbishment, and adherence to safety and compliance standards.

Client Solutions Manager - Barclays Private Bank Oversea Services Management

(2017-04 - 2020-04)

• Built strong relationships between floor occupants and the different supply partners, while maintaining an approach of continuous development.
• Assisted as directed with all aspects of food service, ordering, preparation, presentation, and stock control.
• Maintained a Healthy, Safe, and Secure Environment, and ensured compliance with all Health & Safety legislation.
• Assisted clients with floor change requests in line with the designated Request system process.
• Operated as part of the Project Unity culture across all service interactions, while coordinating Facilities projects as instructed by FM team and Senior Managers.
• Greeted clients and visitors in a proactive and friendly manner, conducted meeting room bookings, and ensured that all rooms were presentable.
• Managed external and internal calls, escorted clients to meeting rooms, and assisted with catering delivery.
• Liaised with other departments, developed relationships with PAs and executive directors, and addressed their needs and expectations.

Corporate Receptionist - Barclays Investment Bank

(2015-08 - 2017-08)

• Provided a professional and welcoming front-of-house experience, managing client greetings, meeting room bookings, and catering coordination.
• Conducted regular workplace inspections, maintained public area standards, and liaised with Facilities Management to address issues promptly.
• Handled internal and external communications, escorted clients, and ensured readiness of meeting spaces.

Managing Safely - IOSH (2020-09 - 2021-08)

L2 Business & Adminstration (2012-08)

BA (Hons) - Travel, Leisure & Tourism - Manchester University (2009-09)

L2 & L3 - Travel, Leisure & Travel - Havering College of Further Education (2002-09 - 2004-04)