Regional Operational Manager - Social Care
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I have been in a management position within Social Care since October 2015 when I first took on the responsibility of managing a service. I took on an additional service and a second team in 2016 with additional teams and management duties increasing each year until I became an Area Manager with the company in 2020. As a registered manager I oversaw 7 services.
This included residential, supported living and outreach/domiciliary services with a total of approximately 160 service users (80 from outreach alone). During my tenure at New Directions I was part of the core SMT of 5 managers who took the company from 1 service to 14 services across 7 years, opening 11 services between 2015 and 2020. I led on 5 of the service openings.
I believe I have demonstrated the resilience, organisation and inter-personal skills that are requisite to this sector. I have always worked with the ethos of continued improvement through reflective practice.
Regional Operational Manager - London Paramount Care
(2023-02 - 2026-06)
At LPC I was the first Regional Operational Manager in the company when we had 8 services. I have personally been involved in the opening of 6 services since 2023. I have led on the registration of 2 of these services. When I started I turned around 2 services that were placed on a non-default critical notice with a risk of closure by PAMMS (Herts.) and I have since secured a 'good' PAMMS rating on all services I oversee across different local authorities I am the only Regional Manager to have all services rated as 'good'. I have also supported the turn around of a service that had to close during a safeguarding investigation and reopened in a new location.
Manager I am attached to 12 locations across 4 location authorities. The company has since expanded and grown and I line managed the 2 Registered Managers who were then promoted to Regional Managers and the next Regional Manager is an agreement in principle with a Registered Manager who was facing a Performance Manager endorsed by the SMT until I took on line management duties in September 2025.
Area Manager - New Directions Flexible Social Care
(2020-01 - 2022-12)
I became Area Manager after the acquisition of the company in 2020 by Envivo, now Ivolve Care.
Registered Manager Multiple Sites - New Directions Flexible Social Care
(2016-01 - 2020-12)
In 2017 I was the Registered Manager of a 6-bed Autism Specialist Supported Living Home that was awarded Outstanding by CQC. The award was retained in 2023 shortly after I left. All other services I managed were awarded Good. I was integral to achieving the inaugural Autism Accreditation with the National Autistic Society in 2015 and helped retain this award at the bi-annual inspections and reviews since then.
Service Manager - New Directions Flexible Social Care
(2015-01 - 2016-12)
Team Leader - New Directions Flexible Social Care
(2014-01 - 2015-12)
Support Worker - New Directions Flexible Social Care
(2013-06 - 2014-12)
Educational Workshop Leader - Independent - South Wales
(2006-01 - 2011-12)
Worked as an independent educational workshop leader across South Wales. Worked with primary and secondary schools, universities and council run inclusive groups in deprived areas. Frequently worked with Blackwood's Miners Institute, Cardiff Council and Caerphilly County Council.
Key achievements include orchestrating an Olympic project over 5 days with 150 children from Caerphilly County with a team of Educational Workshop Leaders and annual easter/summer dance and drama workshops. I devised and toured my own independent shows around Wales.
Company Member - Jean Abreu Dance company
(2011-01 - 2011-12)
Completed a national tour of England with the production Inside and simultaneously delivered creative educational workshops. This included Artistic residencies at Arts Venues as well as different educational institutes.
Company Member - Dynion Dance Theatre - Wales
(2010-01 - 2010-12)
Company member (branch of Tan Dance). Wales' first all male contemporary dance and education company. Delivered creative and educational workshops across Wales as well as touring the production Excess.
MA - Drama and Movement Therapy - Royal Central School of Speech and Drama (2012-01 - 2014-12)
Full Time Course - Dance and educational and community workshops working with adults with physical and learning difficulties and the elderly - Rubicon Dance College, Cardiff (2008-01 - 2008-12)
Degree - Theatre and Media - The ATRiuM, University of Glamorgan (2004-01 - 2007-12)
