Ridma Herath

A polite, well-organized, and customer-focused individual with strong communication and interpersonal skills. Experienced in handling front-desk operations, managing calls, greeting visitors, and providing administrative support. Able to multitask efficiently while maintaining a professional and welcoming environment.

Receptionist - Prime Pharmacy

(2025-12)

• Delivered professional front-desk customer service, managing inquiries and ensuring smooth daily pharmacy operations.
• Handled billing, cash and card payments, and maintained accurate transaction and patient records.
• Coordinated with pharmacists and staff to ensure timely prescription processing and high service quality.

Receptionist - OYO Bridge House Hotel, Reigate - Reigate

(2024-10 - 2025-12)

• Welcomed and assisted guests, ensuring excellent customer service.
• Handled reservations, phone calls, and check-in/check-out procedures.
• Supported daily operations, ensuring smooth communication between guests and staff.
• Maintained accuracy in records and payments.

Management Trainee - Bank of Ceylon - Sri Lanka

(2023-12 - 2023-03)

• Assisted in branch operations, account management, and customer service.
• Supported managers with reporting, documentation, and transaction oversight.
• Gained hands-on exposure to financial services and corporate banking.

Internship - People's Bank - Sri Lanka

(2023-04 - 2023-10)

• Shadowed senior staff in retail banking and customer service operations.
• Learned about loan processing, deposits, and account handling.
• Assisted in preparing reports and maintaining customer documentation.

Global Master of Business and Management - Business and Management - University for the Creative Arts (UCA) (2024 - 2025)

BSc (Hons) - International Business and Management - University of Plymouth (2020 - 2023)

Assured diploma - Information technology - ESoft Metro Campus (2020 - 2021)