Ringo Ng

Experienced Retail & Operations Manager with over seven years of leadership across team management, inventory control, and promotional sales. Fluent in English and Cantonese, with a proven track record in staff recruitment, rota management, visual merchandising, and hitting sales targets. An active designer toy collector with deep familiarity across POP MART character IPs, combining strong operational control with authentic brand engagement to drive store performance and customer experience.

Shift Leader at Lidl Great Britain (2024-07 – Present)

• Direct daily shift operations, supervise shift personnel, allocate tasks, and manage scheduling to ensure efficient workflow execution.
• Act as primary operational escalation point to resolve real-time process bottlenecks, ensuring shift KPIs and delivery benchmarks are met.
• Recruit, onboard, and train operational staff on systems compliance, safety protocols, and standard operating procedures.
• Lead inventory control initiatives, investigate root causes of discrepancies and enforce compliance protocols to increase record accuracy by 50%.
• Oversee stock inventory to prevent shortages and overstock situations, maintaining operational continuity.

Warehouse Operative at Lidl Great Britain (2022-09 – 2024-06)

• Executed high-volume order picking and stock movements, ensuring compliance with tight SLA parameters.
• Collaborated on stock-checking routines, delivering accurate inventory updates to support operational efficiency.
• Mentored and trained new hires on handheld systems and operational compliance, enhancing team readiness.
• Consistently exceeded monthly picking KPIs by 10%.

Promotions & Operations Supervisor at The Ritz-Carlton (2018-06 – 2022-03)

• Managed full-cycle recruitment, onboarding, and shift scheduling for promotional sales teams, fostering high customer engagement standards.
• Oversaw end-to-end execution of seasonal retail counters and promotional campaigns, exceeding sales targets for three consecutive years.
• Directed visual merchandising and floor presentation, ensuring display aesthetics, cleanliness, and product placement strictly aligned with brand guidelines.
• Controlled cashier point operations, overseeing opening/closing procedures, POS transactions, and daily till balancing to maintain 100% audit accuracy.
• Managed stock inventory to ensure timely fulfillment of customer orders and support operational efficiency.
• Awarded '5-Star Employee' (Q3 2021) for operational excellence, team leadership, and revenue performance.

Bachelor in Information Technology – Griffith University (2011-01)

Bachelor in Nursing – Charles Sturt University (2017-01)