Rinku Kamat

Reliable and customer-focused retail professional with over 5 years of experience in customer service and instore operations. Currently studying MSc Global Supply Chain Management at Brunel University London (Uxbridge). Experienced in stock replenishment, cash handling, customer query resolution, team collaboration, and maintaining high store standards.

Seeking a part-time role in retail, customer service, or store operations. Available for flexible shifts including weekdays, evenings, and weekends.

Customer Service Assistant - Ebco Private Limited - Mumbai, India

(2022-07 - 2025-08)

• Delivered high-quality service across in-person and telephone channels for a large manufacturer and supplier of architectural hardware and furniture fittings
• Managed high volumes of daily customer interactions — resolving product queries, order issues, and complaints efficiently and professionally
• Advised customers on technical products, matching requirements to the right solutions and identifying upsell opportunities
• Processed and tracked orders accurately; maintained records, dashboards, and KPIs to support operational performance
• Followed health & safety and compliance procedures; adapted flexibly to new responsibilities in a fast-paced environment

In-Store Team Member (Part-Time) - D-Mart – Avenue Supermarts Limited

(2019-01 - 2020-02)

• Provided friendly, efficient service to customers in a high-footfall supermarket environment
• Performed salesfloor resets — stock replenishment, rotation, pricing checks, and stockroom organisation
• Handled cash accurately and maintained store cleanliness and visual presentation standards
• Trained and supported new part-time team members; worked reliably across varied shift patterns

MSc - Global Supply Chain Management - Brunel University of London (2025-09)