Rita Taoum
CUSTOMER SERVICE SPECIALIST | OPERATIONS & FIELD COORDINATOR
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About
A detail-oriented and highly motivated Bachelor of Economics graduate with a proven track record in humanitarian field operations, customer relations, and data management. Adept at managing high-pressure environments, conducting precise assessments, and delivering exceptional communication. Actively seeking to leverage strong interpersonal skills, problem-solving abilities, and adaptability into a rewarding career within Airport Operations and Customer Service.
Experience
Field Worker at Caritas Lebanon & World Food Programme (WFP) (2024-01 – Present)
- Data Management & Assessment: Conducted rigorous beneficiary assessments and accurate data collection utilizing ODK mobile software, ensuring data integrity and confidentiality.
- Distribution Logistics: Coordinated and managed logistics for food parcels and Cash-Based Transfer (CBT) distributions to target communities.
- Monitoring & Evaluation: Executed ATM monitoring and proactive beneficiary follow-ups to optimize service delivery and resolve field challenges.
- Stakeholder Communication: Maintained professional relations with diverse beneficiaries, addressing inquiries and diffusing tense situations effectively.
Home Tutor at Self-Employed (2021-01 – 2023-12)
- Program Development: Designed customized lesson plans and continuous assessments tailored to individual learning paces.
- Relationship Management: Maintained consistent, professional communication with parents regarding progress tracking and developmental milestones.
- Time Management: Demonstrated exceptional organizational skills by managing schedules for multiple clients simultaneously.
Education
Bachelor of Science in Economics – Lebanese University (2020-01 – 2023-12)
