Ritankar Chakraborty

Dynamic and results-driven Production Assistant and Training Executive with a proven track record of delivering impactful customer service, coordinating high-profile events, and executing targeted training programs. Skilled in driving project efficiency, enhancing stakeholder engagement, and leveraging digital content to boost audience interaction. Expert at collaborating across teams to implement innovative solutions, improve operational workflows, and achieve business objectives with precision and excellence.

Tennis Data Collector and Reviewer - Tennis Viz - Leeds, United Kingdom

(2025-04)

• Collect and input real-time tennis match data for ATP, Challenger and WTA events, ensuring ~98% accuracy under live conditions.
• Analyze ball tracking, shot quality, and player movement to contribute to company's performance metrics.
• Review and resolve data inconsistencies or technical challenges during live events, maintaining consistent data flow for official coverage.
• Collaborate with analysts and operations staff on data quality, reporting, and process documentation.
• Strengthened attention to detail, situational awareness, and data communication skills in a fast-paced live sports environment.

Social Media Coordinator - Arthington Cricket Club - Leeds, United Kingdom

(2025-08)

• Developed and implemented comprehensive social media strategy across Instagram, TikTok, and Facebook, resulting in increased audience engagement and brand visibility.
• Created and curated engaging content including event updates, behind-the-scenes footage, and promotional materials to maintain consistent brand messaging and audience interaction.
• Analyzed social media metrics and performance data using analytics tools to optimize post timing, content type, and engagement tactics.
• Managed community engagement by responding to comments, messages, and inquiries promptly, building a loyal and active online following.

Matchday Operations - Steward - Leeds United Football Club - Leeds, United Kingdom

(2026-01)

• Support matchday operations for high-attendance professional football fixtures within a Category One stadium environment.
• Contribute to crowd management, access control, and spectator safety, ensuring strict adherence to operational and safety protocols.
• Observe and respond to crowd dynamics during live matches, coordinating with supervisors and safety teams to mitigate operational risk.
• Gain applied exposure to stadium operations, contingency planning, and real-time event coordination.

Production Assistant – Media & Operations - PR Solutions Pvt Ltd - Kolkata, India

(2020-09 - 2025-12)

• Served as Floor Manager for the Lionel Messi GOAT India Tour, overseeing on-ground operations, security coordination, and crowd movement during high-profile public appearances.
• Coordinated logistics and operations for live sports events, international tours, and broadcast productions ensuring seamless execution from field setup to post-event wrap-up.
• Assisted in sports consultancy projects by preparing research reports, presentations, and client proposals for strategic planning.
• Collaborated with production teams to manage broadcast schedules, equipment, and technical support during sports telecasts.
• Contributed to cross-functional teams in marketing, operations, and media, strengthening project efficiency and team communication.

Assistant Manager – Training - DTDC Express Limited - Bangalore, India

(2023-09 - 2024-08)

• Efficiently managed and executed training programs for channel partners, ensuring smooth onboarding, process alignment and delivered targeted learning solutions.
• Developed project plans and training content tailored to various franchise and delivery partner needs to ensure content relevance and effectiveness by aligning with business objectives and feedback.
• Collaborated with cross-functional teams to implement training strategies across multiple regions and facilitated communication between departments to drive consistency in channel performance.
• Monitored training outcomes using feedback tools and performance metrics to track partner progress and recommended improvements based on data insights.
• Supported the rollout of new systems and processes through workshops, demos, and hands-on sessions to improve adoption rates and reduce errors.

Customer Service Representative - Domino's Pizza - Leeds, United Kingdom

(2024-10 - 2025-03)

• Handled customer inquiries, complaints, and feedback both in-store and over the phone with professionalism to ensure a positive customer experience, leading to improved satisfaction and retention.
• Processed high volumes of orders accurately during busy hours through phone, app, and in-person requests while maintaining attention to detail to meet tight service timelines.
• Coordinated effectively with kitchen staff and delivery drivers to manage order flow and reduce wait times.
• Promoted upselling techniques and recommended special offers to enhance customer purchases, which helped drive daily revenue and contributed to meeting store sales targets.

MSc - Sport Business Management - Leeds Beckett University (2025)

B.Tech. - Computer Science Engineering - Bengal Institute of Technology (2023)